Hotel in zona Pic de la capa, La Massana

L'hotel lo conosco da molti anni e mi hanno ricevuto come cliente che sono stato, ci hanno dato una buona camera la parte 5 stelle, ma non per prenotare attraverso Trip. Inoltre prenota una stanza e poi li mi hanno fatto pagare una seconda persona, con un supplemento per mia moglie, e questo per me è di cattivo gusto. Siete dei cattivi. La stanza che ci hanno dato non usciva acqua calda e la colazione separata era per me caro 18 e. Quindi ho scelto di scendere un giorno. Mi hanno detto che erano 9 e ma non è stato così. L'hotel è molto buono, ma ci siamo riusciti a non andare, ma credo che ce ne andremo di nuovo, perché gli intermediari sono inefficaci, e vedranno chi prende il tontin.

This was a one night visit, travelling from Barcelona to Andorra la Vella by Alsa bus. The hotel is approx 12 minute walk from the bus station, located in a busy shopping street surrounded by duty free stores, perfumeries etc. The entrance to the hotel is between shops. Their are a number of pizza parlours located within a 5 minute walk, and their is a McDonalds just 2 minutes walk up the hill. Check-in was professional and quick by the only lady on duty. She offered great extra advice on shopping, pharmacies etc. The hotel is linked by bridge and lift to the Novotel and Mercure, which is where the breakfast room/restaurant/bar is located. Their is a lounge area in the Andorra Palace but never saw anyone there. Their are two very handy vending machines - one with snacks etc..one for hot drinks (important as their are no tea/coffee making facilities in the bedrooms. My room was located on the first floor. Their are two lifts, and a rather tight set of stairs. The overall decor of the public areas is rather dated. My allocated room was a twin room overlooking the main road. However, i did not hear any traffic or pedestrian noise from outside, so the double glazing works extremely well. The room decoration was again dated - especially the bathroom in heavy brown tile. However, the room was absolutely spotless clean - they certainly have a good cleaning crew at the hotel. Their was a flat screen tv, but no fridge or tea/coffee making facilities (so do make a note where the vending machines are). I slept reasonably well as the beds were comfortable. Breakfast is available in the restaurant over at the Novotel/Mercure. I had purchased a room rate including breakfast, which was considerably lower than the breakfast price being charged by Novotel/Mercure. Note that three hotels using one restaurant means it can be extremely busy at certain times - especially at breakfast. Their was plenty of hot and cold items, bakery, juices etc. My only disappointment was their was no 'english breakfast' type tea - but plenty of other types if you like camomile for breakfast! The restaurant also does an evening buffet, which seems to start late at 8pm of an evening. The cost varies depending on the night. I did not use the evening buffet, so cannot comment on the quality. If i had been staying more than one night, I would have probably booked a better standard of hotel less dated. However, for one night, it was perfectly adequate for my needs.

Piacere, è che la stanza non ha denti e denti.Ma le strutture ambientali sono in una posizione fantastica.

Ottimo hotel in zona centralissima per un week end di piacere.. parcheggio incluso con accesso diretto dalla rambla centrale.. personale molto cortese e colazione buona ed abbondante.. struttura moderna e stanze di ampie dimensioni.. sicuramente ci tornerò

La posizione dell'hotel era fantastica, vicino alla strada principale. Il personale era molto amichevole e ci ha dato un aggiornamento gratuito a una camera superiore che era molto apprezzata. Un regalo è stato fornito anche dopo il check-out che ha fatto una buona impressione. La stanza stessa e le viste erano vicine ad eccezionali.

Hotel has a good location, walking distance from center and main attractions but also in a quiet area. Personal was polite and respectful, offered a lot of information regarding our stay and were ready to address any complain we had. The room was very clean, same as the bathroom, also the view of the room was very nice, seeing the mountains in the distance. The bed was comfortable, had no issue to have a good sleep. Parking was free over the weekend. Overall a very good stay in Andorra, very good price quality ratio.

I went with a coach party from National Holidays. Apart from another coach arriving at the same time - which made thinga bit hectic at check in - everything was great. (the other coach only stayed one night). The rooms, food and staff were all fantastic as was the location. I cannot praise the hotel enough for making us more than welcome. I would go again either as an individual or as part oif a party.

We spent one night in Andorra during a trip mainly to see Barcelona. I chose this hotel because it was a good price, has a spa area and offered parking. The half-board option was also convenient so we wouldn't have to spend extra time deciding on a restaurant for dinner. It worked out really well! Check-in was a breeze and we learned upon check-in that our reservation included time in the hot tub in the spa area. We were expecting to have to pay extra for that, so it was a welcome surprise. Our room was spacious enough for one night and included all the amenities we needed (shampoo, soap, etc). The room faced a rushing stream which was perfect white noise during our sleep. We normally use a white noise app on our phone, but it was not needed this time. The bed and pillows were perfectly comfortable. The spa area was nice and we enjoying hanging out in the hot tub after walking around the town for a bit. Our reservation included half board. Dinner was from a fixed menu, but there were some good options to choose from and our meal was tasty. The server was not super friendly, but efficient. Breakfast had good options and variety and we were fueled up perfectly for our drive back to Barcelona for the rest of our trip. Parking is available for an extra fee in a lot down the street from the hotel.

Great staff, great hotel. You will want a car ideally and spaces directly outside are limited but think there's paid parking or just up the hill. We stayed to try out grandvalira ski area, which has a lot of mileage but needs decent snow coverage and runs are shorter than the classic alpine resorts - enjoyable nevertheless. Anyway as family with two 15 year old boys we booked two rooms at good rates for 4 nights. Pool / spa was a bonus, you need nominally to book a slot and must wear a cap which you can buy for 3 euros. Breakfasts good and plentiful but bean to cup machine can't really make espresso to speak of. Bar had table football, pool, plus other games so good for a drink and some fun. Didn't try food there in the evening. Rooms very comfortable, quiet. Shower works fine but don't expect a torrent. Front desk staff lovely (Alex from memory but all the others as well). Recommend without hesitation. One ask to the hotel - gym was way too hot to use, and I'm fit / thin. I practically melted down running easy on treadmill even with the small desk fan and my own portable gym fan. Cooling may be difficult as it's buried deep in the building but ideally a portable Aircon or really strong fan. It's clear nobody uses it as a result since the water wasn't refilled for two days. And not related to the hotel, we found it easier to drive to the long telecabine in encamp to get into the middle of the skiing area, we almost got stuck trying to navigate the tricky lift combo to get back to the Canillo telecabine. Anyway thanks to roc meller team for a lovely stay.