Scopri il tuo soggiorno a La Granja de San Ildefonso

Nos alojamos el sábado pasado de manera imprevista porque nos cayó una nevada que nos obligó a hacer noche en La Granja. Nos alojamos en la suite júnior, la habitación fantástica y el baño ideal. El desayuno incluido en el precio nos pareció correcto, no mucha variedad pero lo que había bastante rico. De todo destacar la atención del recepcionista, David, un verdadero profesional, muy atento a todas nuestras necesidades. Gracias

After a poor experience I wrote to the General manager of the hotel.Never had a response, that's why I like to share my experience. The week over Christmas I stayed with some friends in la Granja, I got up early in the morning for my daily run. As in the past I used your restaurant in the sous sole, your breakfast room. I arrived at about 08:00am I was greeted by a young lady and I was ask if I stay in the hotel, I said to her that I am from outside and just like to have some coffee, there was some hesitation from her side and she did ask, I assume her peers an older lady with blond hair, she approached me with a smile and in a friendly manner and said of course I could have a coffee and she guided me to the table that was set for two people, she removed one of the table settings and ask me what type of coffee I would like to have. I ordered a caffe con leche. After a few minutes she arrived with the coffee with the hot milk with a nice foam on top, she poured the milk on top of my coffee it was hot and very nice. She came back with a small plate of a pastry that tasted delicious. I ordered another coffee that arrived promptly nice and hot. I did ask for the bill, paid and left. I came back the following day, this time I was greeted with a smile by the older lady and had the same very pleasant experience, she is a true asset to your establishment, as I do enjoy and appreciate good service and food. I came back the following day, the older charming lady was not on duty, I was attended to by a younger waitress. I was greeted and was ask if I stay in the hotel, I explained to her that I am from outside and just like to have a cup of coffee, she hesitated a bit, I explained to her I had coffee the last two days in this restaurant. She said OK, I was waiting till she would point out to a table where I can sit down, she did not ask me. I had to ask her if can I sit on this table, she said yes, I sat down, she pointed to a coffee machine in the dining room. I explained to her that I was here the last two days and my coffee was served, she responded if I like the coffee to be served, I responded yes please. She left. In the meantime, I had to remove the table setting to make space for my coffee as she did not do it. The coffee arrived with the milk separate, she did not poured the milk into the coffee, I did mention to her that yesterday with my coffee I was served a small pasty, whilst she went to get the pastry I tasted the coffee, the milk was not hot no foam and the coffee did no taste nice. The pastry arrived a small round thing that was rock hard! I did not complain as at that point I would not have achieved anything, as I think the young lady was a bit lost. I did ask for the bill paid and left. My two experience was like day and night and I did decide not to come back for early morning coffee, a disappointing experience! I Also I like to point out another incident. On the26th of December my friends invited me late afternoon for a drink, the

This hotel is beautiful with a great outside area and lovely decorations inside. The beds were very comfortable and the room very clean. The spa facilities were also very nice. We had been traveling over 15 days in Spain, with just about as many hotel rooms as days, when we arrived here in Segovia. This is the first hotel where the staff, with the exception of the spa workers, treated us rudely and were not flexible with us not being fluent Spanish speakers. We got no warm greetings from reception, where English was spoken. Only the basic information. We ate in the restaurant and the food was very good. However, the oldest server, possibly the Maitre d', would not seat us, even though we had reservations and was not flexible in us using our Spanish app or our attempts at speaking Spanish. Finally, another server recognized we had reservations and seated us. The older server delivered the food incorrectly to the wrong person and waived us off when we wanted to pay our bill to take care of other tables. It is hard to even give an ”average” rating for this hotel because of the staff being so inconsiderate. Maybe they prefer only fluent Spanish speaking customers, but English speaking customers also have money and would appreciate some kindness.

Ottima posizione, vicino al centro, facilmente raggiungibile a piedi. Abbiamo cenato e fatto colazione in hotel ed è stato tutto fantastico. Personale molto gentile e ottimi servizi

Todo perfecto, comida, personal. Para repetir. La Comunión fue perfecta con muy buena cantidad en comisa y calidad de la misma. Muy buen trato de todo el personal, desde el encargado hasta todos los camareros que estaban atentos para todo,

Fabulous swimming pool and pool area but it doesn't open until 12.00! I thought you would be able to sit in the lawn area until the pool opened but there is also no access until midday. Good-size room and bathroom. Just a bit suprised by the tiny TV! I certainly don't need a giant TV in a hotel room but this one was very small. Great team at the pool, in the bar and restaurant and on the front desk. Location is away from the bustle of the centre but just a short bus ride to get there (30 min walk). There are supermarkets and a couple of restaurants close by. The hotel has a bar and restaurant on site. Overall, a very nice hotel with a great pool.

La posizione è grande per vedere la città. Siete sul cancello di tutto e abbiamo avuto una buona vista dalla nostra stanza del viaducto. E' vicino ai bus, ma questo non è un problema e il vetro triplo non significava nulla di rumore nella stanza di notte. Ci sono molti ristoranti e bar a 2 minuti a piedi (anche un Burger King e McDonalds, se vuoi). Parcheggio - è molto vicino. Ho mandato un'e-mail all'hotel per chiedere come funziona ma non ho ricevuto alcuna risposta. Parcheggi in parcheggio pubblico proprio fuori dall'hotel e poi l'hotel ti dà una carta di sconto, una per ogni notte che resti. Prendi la carta che hai ricevuto quando entra, la presenta alla stazione di pagamento, poi la presenta la tua carta di sconto. Poi vi sarà permesso uscire. Benvenuto è stato efficiente e amichevole. La stanza è molto stanca. La nostra stanza era di fronte alla strada principale, così abbiamo avuto una buona vista di Segovia. L’abbiamo chiesto per due, ma abbiamo avuto una doppia, troppo stanca per disturbare le camere di cambio. Il letto era fermo, che ci piaceva, ma i pannolini erano di stile di ricamo, che non è buono per la condivisione. Fortunatamente c'era un po' di spazzatura nel tavolo, così potevamo avere uno a uno. La decorazione del bagno è data e sbava, ma è il bagno che è da circa 1950 e deve essere aggiornato. Le pareti sono di carta sottile e si può sentire tutto attraverso la parete (non un posto per una luna di miele suggerisco), non c'è un bar al tetto che era uno degli attrazioni, ma c'era molto da fare altrove. Non c'è sicurezza nella stanza e l'aria condizionata è così alta che non puoi davvero tenerla a posto e cercare di dormire.In generale, se vuoi solo fermare il viaggio, va bene, ma non per più di una notte.