Hotel Arenal Rabfer

The staff was very helpful with every request. We were about to walk out to get dinner and the clerk offered us umbrellas because it was raining. We asked for decaf Mocha to take to our room and it was excellent. When we needed extra towels they were quickly provided. While it is rated two stars, the hotel was very well cleaned and kept up.

This hotel was selected by the company that arranged our travel. Both of our other hotels were dismal so I was skeptical but this was a little gem. Not luxury but extremely clean, spacious room and no ask of the friendly staff was too much. The adjoining restaurant is a pleasant bonus and is location makes seeing the town convenient.

Great little hotel in a central but quiet location in La Fortuna. Clean rooms, lovely pool area and good food in adjoining restaurant with a good breakfast included. Staff really friendly and helpful.

We spend a good 5 days at this hotel. The front desk staff provide really good customer service. They went out of their way to accommodate our requests such as hair dryer, call for cabs, hangers, inquiries for local hot spots etc. The breakfast has 3 options: costa rican breakfast, pancakes and French toast. You do have to tell them the time you’re planning to eat breakfast but they’re very accommodating so it’s fine. We did ask them to have breakfast ready on a certain time due to scheduled tours and they did have it. The rooms are nice size but not fancy as you can imagine. Shower is decent size too. However, the location is really good. You’re close to some nice restaurants and a very amazing ice cream place. We also swam at the pool one night. They do have separate pool towels (make sure to ask for those). There was one woman playing loud mexican music and Laura (front desk) politely but firmly told her to lower the volume. I thought it was very appropriate. It was Super loud!!! Also, my fiancé’s birthday was in December 27 and they left a nice surprise for us in the room. Overall, we had a great experience at this hotel. I appreciate their efforts to make us happy and we left them nice tips. Pro tip: Ask for what you need as they’re very accommodating. I didn’t know they had hair driers but once I asked I was provided one. It’s that simple!

We stayed two nights with Roberto and his lovely family run hotel. They took care of all ours needs and provided a wonderful service. The hotel is brilliantly placed for a stay in Fortuna. The hotel provided a super fresh breakfast and had a great pool to cool off in.

Thank you so much for your great service during our family trip. Recommend this place for Amazing service and great location. We were offered a range of different room options on arrival and were given great advice on local activities.