Hotel Arenal Springs Resort & Spa

We had a great stay, the hotel is beautiful luxurious, and the rooms have parking at the door, with a view of the volcano. Hot springs are superb we went a lot, and the swim up bar is great for a cool down drink. Breakfast is a vast buffet, great choices and you can even make your own smoothies with fresh fruit and vegetables, we couldnt fault it. We eat at the Italian restaurant, very disappointed, starter bread was stale and the pizza wasnt nice and the pasta was salty, nothing authenticity Italian, you must do better with this restaurant and it was the most expensive meal in La Fortuna. The gift shop was great with the prices no different to shops in the town. Would go back without hesitation.

The most relaxed I’ve been in years. We originally checked into a hotel down the road and it was unacceptable. In a panic, we called and spoke to a very helper desk clerk who reassured us, booked our room and sent a driver to pick us up. The room is over the top fabulous a 5 star quality in every way. Our room is like a small cottage and we have a porch overlooking the Yofa center, hammocks, reading area and playground. I’ve enjoyed sitting on the porch so much and our room is convenient to everything. The restaurants and staff are tops! I’ve stayed in Four Seasons, Ritz Carlton’s and many other fine hotels and none beat this place. Plus, we arrived during the off-season and the price is a real bargain!! I’ll be back!

The hotel and staff did an amazing job in preparing the suite for our daughter’s 12th bday. We also planned ahead and purchased a cake. They made an incredible cake that was gorgeous and delicious. We also had an awesome dinner in a cabana like table that was also decorated. Our daughter felt like a princess and we made sure to share the cake with 2 other guests and sent the cake back to the staff to eat including their children. It was a magical place for us and the staff were awesome, friendly and kind. Our daughter enjoyed the Shirley Temples with extra cherries. Everyone knew it was her bday and made sure she felt special. It was difficult leaving and we hope to come back someday. We know exactly which room to stay in for our next visit! The view of the volcano from our room was breathtaking.

We loved the "towel animals" that appeared everyday after housekeeping was in our room. Everyone was super friendly, helpful and made us feel welcome. Shout out to Macie, working in food/beverage- she was kind, helpful, and gave us lots of recommendations.

Of the 6 hotels we stayed at during the holiday Arsenal Springs was the most perplexing. The location is excellent for your visit and the hotel has numerous trips available (see image attached). Within the grounds all the facilities are available from gym to laundry and the gardens are immaculate and I’d recommend the poolside amenities. The primary cause for a 3 star review was the food. The breakfast area is so poorly set out that everyone gets in each others way, and getting a coffee was a lottery. They have the space but lack the managerial vision. This food dilemma continues with the restaurants, which whilst offering decent fare do so at a price well above what we paid elsewhere. This is not a hotel, more a series of lodges, split into two, well equipped but lacking any sound proofing. You hear literally everything your neighbour does! Again this is simple to rectify but not a management priority It is a real pity, because this could be an nailed on 5 star with the appropriate leadership.