Montaña de Fuego

The experience at this hotel was not as hoped. We arrived and checked in, as another guest was making a statement of discontent at the reception. We got to our room and had no water pressure. The room had no beside tables, the wifi did not work in the different rooms and the bathroom was essentially unusable. We had issues with the safe as well. The beds were fine. The maps provided are not accurate. The trails are not well maintained. The restaurant was very good. Overall, the hotel is expanding but lacks maintenance of current installations. The place is understaffed and the staff is doing the best they can. We will not return!

THE PROPERTY: We had initially had booked 2 days but decided to add an extra day to be able to enjoy more of the property and get in a few excursions. It is marketed well. I paid $2180 for 3.5 days of all inclusive. That being said, we were pretty disappointed with what was actually available at the property. The main pool with the swim up bar was under construction so aside from 3 tiny mineral baths, there is no way to cool off during the day. There’s no bar access to these tiny pools. There are only 3 lawn chairs on the premises. There are really no other activities or entertainment available to guests on the property. There are a variety of fun excursions available to purchase, but you’re basically stuck in your room afterwards. There’s really nothing to do. Pros: everyone is friendly, like, really nice. There are plenty of excursions available to purchase (the river rafting was a lot of fun and worth the expense) Cons: there is literally nothing to do on the property so you have to spend more money to purchase excursions. Also, WiFi doesn’t work. ROOMS The bungalows are really cute but the rooms are a bit dated. The room we received was not the family room that we booked. We did not receive the welcome drink advertised on the booking. Our first morning we woke up and could not use the bathroom as there was no running water for a couple of hours. There has been a strange fishy odor coming from the middle kitchenette section. Not sure what is causing it but it’s unpleasantly there. Pros: great view of the volcano Cons: Not enough blankets, water pressure ; fishy odor; not the room shown on my booking; no welcome drinks as promised and woke up to an invoice for a water bottle and soda from the fridge that we did not take! Also, we purchased an all inclusive package so the soda and water should’ve been covered!! FOOD & BEVERAGE There is only one restaurant with specific times for meals. If you end up doing an excursion, you miss your all inclusive lunch time. There’s no snacking or other places to get food. This is it. Lack of bars available due to swim up bar construction. Pros: the waiters were so courteous and attentive; food was well portioned and delicious Cons: just one restaurant on the premises; lack of choices; small alcohol selection; not all drinks are included OVERALL, in my opinion the cost for this resort is not justifiable without access to a pool. Only a tiny bar with limited alcohol under a pop up canopy which was closed on the 3rd day; It’s hard to get a drink!! Guests should have been notified of this at the time of booking so they could make a more informed choice given bookings reasonable cancellation period or been offered a discounted rate. While the property did offer us to access their sister property, they would not provide transportation there or honor the all inclusive packages that we purchased for this property. It felt like such a waste to purchase all inclusive but not be able to use it just because

Perfect location with great view of Arenal Volcano. The rooms are nice, beds are comfortable. The grounds are absolutely stunning. There is a mineral scrub area. After a scrub, rinse off in the shower and then relax in the Hot Springs. There is also a massage studio on site. The grounds are just fantastic. Lots of hiking trails, a zip line and other on-site activities. My niece and I really enjoyed the hiking trails. Whole family enjoyed the Hot Springs.

While the rain was heavy, that didn’t put a damper on our experience. The staff was excellent including the front desk, the pool bar, and the experiences. Jorge will take you out on an evening walking tour on the grounds where you’ll see incredible frogs, insects and birds. Day trips to the volcano and La Fortuna waterfall are memorable experiences. The rooms here are nice, clean and comfortable. Pura Vida!

The staff were friendly and knowledgeable speaking English well, which for us was great as we do not speak Spanish. The property was well kept, nicely manicured, Fabulous view of the Arenal Volcano in front of the property and the rain forest behind the property. The property is a bit dated and having your own transportation is something I would recommend. Food at the restaurant was great, the dining room had great views of the volcano and the wait staff attentive and friendly making us feel welcome.