Utente ospite
12 gennaio 2023
We love Almarena, the people are great, the service too. The front desk, guest services, room service, restaurant staff couldn't have been nicer or more willing to serve us. We still had to follow the annoying protocols of reserving time at the pool and spa but they are for our own welfare. When we went to the beach the front desk gave us chairs, an umbrella and towels, which was very nice. Our last visit was in Nov. 2021. This time the hotel and whole town was packed with people like we've never seen before. It only had a small effect on us. A few times we had to park further away from the entrance, etc. but Almarena seemed to have multiplied their staff so we never had to wait for service. For the first time the beach was very crowded. Usually we enjoyed having it pretty much to ourselves. This time we couldn't even play frisbee because of all the people, an not only in front of Almarena but all up and down the beach. And the beachfront restaurants had installed hundreds of the lounge chairs and cabanas that make Mar del Plata so ugly. It was another wonderful visit for us but this time we did have a couple of small glitches. The wifi was weak and erratic, taking a looonggg time to download a document, frequently disconnecting. Most of my family did some work remotely while we were there and struggled to cope with the wifi. I had the same problems at 6am so I don't think the fact that the hotel was full had anything to do with it. For the first time we noticed some neglected parts of the hotel. Usually wherever we go, the room, Da Noi Restaurant, the spa, the lobbies and rooms, everything is like new but this time, for example the atrium at the entrance has clearly been neglected. Rust and mold are visible and clearly no one has taken a rake to the rock garden in a long time. Since most guests encounter the atrium on arrival and several times a day thereafter, Almarena should give it more t.l.c. When we made our reservations, our usual room 335 was already booked (its a 3 bedroom, duplex with a large terrace) so we accepted a slightly smaller adjacent room 334 (a two bedroom with a smaller living room area. With 4 adults and two children we found it to be uncomfortably smaller. I wish Almarena had a larger selection of very large apartments. In 2 years Almarena will be opening a new resort complex directly on the beach. There will be many apartments, another hotel building and shops and restaurants. We'll have more choices then.
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