Hotel Athmos

Hôtel is very clean.

I don’t understand the 4 stars. I mean, how on earth?? It might be clean but it’s so old. You can hear so well the street and your neighbours in other rooms, it’s almost fun. Service is so so, but the jewel of the crown is the most horrendous breakfast you could possibly envisage only in nightmares. A guy on a table next to us had to smell the slices of “ham” he had put in his plate before eating them… the coffee is made with powdered milk. Sausages are white, tasteless shapes that float in an awful looking boiling water. Just eat somewhere else.

Hôtel Athmos & Athmos Studios (Av. Léopold-Robert 45 - 2300 La Chaux-de-fonds) is a hotel to avoid. This hotel gives NO prof. service, is only MONEY oriented and has always EXCUSES (always other reasons/other people are the cause of their problems like lots of NOICE in rooms, NO working WIFI in rooms, NO regular attendance,...). Madame C. Reichenbach (directrice) is the worst, and she demonstrates and creates an unprofessional environment for the staff and especially for the customers/clients. During a personal visit to the hotel you will receive a special rate of 170 CHF/night incl. breakfast for a renovated Studio from the reception staff, but when you make your reservation later (by e-mail and/or direct on-line booking), the special rate is not valid anymore (with lots of excuses) and you will pay 190CHF/night + 18CHF/breakfast =208CHF/night (=+22,35%). Every complaint you will have is always answered by excuses and others are the cause of your problem. You will never get a (working/acceptable) solution and the directrice is only fixated on your money. There are lots of hotels in the region (Neuchatel, La Chaux-des-Fonds) and we already visited 2 other hotels, with a very prof. and customer friendly service. Hôtel Athmos & Athmos Studios is the worst hotel we have ever visited during the past 15 years (private and professional), because of only excuses (no solutions) and only interested in your money with no service.