InterContinental Chantilly Chateau Mont Royal

沒想到會出現停水……這真的是太離譜了 環境不錯但是其實能散步的地方很小很小，大概環繞酒店半圈 早餐也很簡單就是雞蛋香腸麪包水果，沙拉都沒有，也沒有omelette，茶和咖啡不錯 杯子枕頭毛巾都是洲際標準 風筒樣式特別但磚頭一樣重，還要一直按着，長頭髮吹得很累 不推薦

Services parfait

I've stayed in many Intercontinental hotels all over the world and the service/experience is usually excellent. Unfortunately it was not the case here, I'll start with the negatives. Check in was painfully slow, it's quite a small reception area and there was always a big queue, only one person was working behind the desk. After around 15 minutes I made it to the front, there was no mention of my diamond elite status or the benefits which is usually the norm. I was quite early (12.30) so understandably the room wasn't ready. I decided to grab a drink outside and wait. After 30 minutes, noone had brought any menus over. I managed to grab one of the waiters and asked for 2 beers. 30 mins later, still no sign. I walked to the front and mentioned to the waitress I'd been waiting 30 mins for my drinks and she could cancel the order. She shrugged and said "no problem". It was now around 2.45pm and still no news on the room. I spoke to the receptionist, voiced my concern and she called Theo the guest relationship manager. He apologised, mentioned they are facing service issues and the staff are new. On our last evening, we sat outside, the only free table was full of empty plates and glasses that hadn't been cleared away. I saw the same guy who forgot my drinks the previous day and asked for a menu. 15 mins later, nothing. I walked over to the bar to explain the issue to the manager and he sorted it straight away. Other points: The gym was quite small and limited in terms of equipment. Also the sauna was closed the 2 days I was there. WiFi in the room was almost unusable. Lunch in the restaurant was average, 30 euros for fish and chips and 40 euros for truffle pasta. Both dishes were quite bland. The good stuff: Theo the guest relations manager was excellent. I didn't catch his name but the bar manager was very professional. Breakfast was decent with a good variety The grounds and views were nice. To summarise, most of these issues were service related and should not be present in a hotel of this standard.