Hotel in zona Shipwreck Museum, Kyrenia

18.08.2023'de eşim ve kızımla birlikte Girne'ye tatile gittik. Daha önceden kalmayı planladığımız otel rezervasyonu ile ilgili sorun çıkınca, 2 günlüğüne geçici olarak kalmak üzere Girne limanında bulunan ”White Pearl” isimli otelde yer bulduk. 1 Geceliği için de 2.100 ₺ para verdim! Ama odası, banyosu her yer pis ve bakımsızdı. Mini dolabında boş kutu kola çöpü vardı. Otel değil, sanki terk edilmiş köhne bir apartman dairesi gibiydi. Mecbur olduğumuzdan 2 gün kalmak durumundaydık. Ancak ilk gece böcek ısırmalarından dolayı ertesi gün kalacak yer aramak üzere oteli terk ettik. 1 gün sonra eşimin tüm vücudunda oluşan böcek ısırığı yaraları 2. Gün 2,5 yaşında ki kızımda ve bende de başladı. Tüm vücudumuz yoğun bir şekilde kaşınıyordu. Bir başka otelde yer bulduk. Eşim 2 gece yoğun kaşıntıdan uyuyamadı. Hafta sonu olduğundan nöbetçi bir eczane buldum, eczacıya yaraları gösterdiğimde bize uyuz olduğumuzu söyleyip uyuz kremi verdi, kremi kullandık ancak ızdırap gibi kaşıntılarımız devam etti. Pazartesi günü Girne'de ki devlet hastanesinin aciline gittik. Doktor uyuz olmadığımızı böcek ısırığı olduğunu söyledi ve üçümüze de alerjik ve rahatlatıcı iğne yaptılar. Ailemle birlikte mutlu bir tatil hayaliyle geldiğimiz Girne'de tatilimiz bu otel yüzünden zehir oldu. Tüm vücudumuz yara bere içinde. Kızımın çektiği ızdırabı asla unutmayacağım. Otelin sahibi olan b*** bey 'in telefonunu buldum ve olayın 2. Günü arayıp vücudumuzdaki yaraların resmini attım ve durumu belirttim. Bana sadece; kusura bakmamamı ama böyle bir şeyin mümkün olmadığını, ilk kez bir şikayet aldıklarını söyledi. Ben kendisine şikayetlerimi belirtmeye devam ettikçe bana ”şikayet edin beyefendi, şikayet edin” diyerek konuyu kapattı. Burada yaşayan tanıdığım bir kişi aracılığı ile tanıştığım bir başka kişiye bu olayları anlattığımda bana; ”bu oteli bildiğini, sorunlu ve bakımsız bir mekan olduğunu benzer şikayetleri daha önce de duyduğunu söyledi.Bu otelde kalıp sağlığınızı riske atacağınıza parktaki bankta yatın daha güvende olursunuz.

Pros - Location - Spa - Roof top pool - Food Hotel within easy distance to harbour, bars,shops, and local transport. Rooms spacious and very clean. Cons - busy road opposite two petrol stations and traffic heavy all day. Staff on reception not helpful or accommodating. There is no air conditioning and our room on arrival at midnight was 26.5°. We couldn't believe it and had to insist on two fans that we left on permanently all night and the day when we were in the room. Some of the electric sockets and plugs had loose wiring so we had to keep reporting faults. Our main complaint was the heavy smell of petrol that we assumed came from the petrol station. When we phoned reception to request a move to another room we were told there were no more twin bedded rooms available but for what is classified as a five star hotel, I'm sure they could have accommodated us. The stench was overwhelming. Finally after calling in one of the cleaners she indicated it wasn't the petrol stations but the drain in the shower that she would clean out. That evening on returning to the room, the smell had gone. However next morning it started to seep in again. We called in another cleaner and pointed out the stench and showed her the sockets that didn't work. She said leave it to me and that night everything was fixed but we only had two nights left of our holiday. The cleaner's name was Hava and I would like to commend her to the hotel management. Our conversation was done though my translation app and sign language. In spite of everything we enjoyed our stay as the pros outweighed the cons. Would not stay at this hotel again until it is modernised. The summer months must be unbearable.

Temiz ve sıcak kanlı bir işletme. Güler yüzlü oluşlarından ve imkanlarından çok memnun kaldım. Oda ve banyo çok temizdi. Kahvaltı güzeldi fakat daha gazla kızartma çeşidi olsa sevinirdim :). Duvarlarda asılı olan tablolar harikaydı, konaklama yaparken mutlaka göz gezdirmenizi tavsiye ederim. Konaklama yaptığımız günler içerisinde piyano dinletisine denk geldik ve çok güzeldi. Otel her yere çok yakın. Kaybolmadan istediğiniz her noktaya çıkabiliyorsunuz :)

Stayed for two nights at the hotel over the Christmas period. This was not the first time we had spent Christmas at the hotel but this was definitely the best so far. At check in we were greeted by Dalia who completed our registration very quickly and efficiently. The service, accommodation, quality of alcoholic drinks and food were all excellent. We were particularly impressed by the breakfast selection on offer in the Spice Restaurant. On our previous visits we found this to be a little basic. Fruit juice had to be purchased at an extra charge and the cereal choices were limited. The whole of our group were impressed by the improvements. All staff especially in the restaurant were very pleasant and attentive. Our waiter Raj was excellent and nothing was too much trouble. A special mention has to be made about Nicla the restaurant manager. She worked very hard ensuring that everyone had a warm welcome to the restaurant and was aware of everything happening with her staff and guests. Our rooms were beautiful and housekeeping made sure they were kept clean and well stocked with amenities. Looking forward to our next visit.

La mia camera era spaziosa e pulita. Guardava una strada occupata, così perso l’esperienza di leggere sul balcone! La piscina e le aree del giardino erano ben mantenute e molto pulite. Il giardino bar una bella zona per sedersi e mangiare a pranzo o andare a bere. Il personale era molto buono. C'era un lavoro di costruzione in corso, così purtroppo potrebbe diventare un po' rumore. L'hotel è a 20 minuti a piedi dal porto di Kyrenia, lungo una strada occupata, ma è abbastanza facile arrivare lì e una volta lì è bellissimo. Il personale era buono in generale, ma Ghengiz nella sala da pranzo era un piacere e sempre sorrideva e obbligato. Una particolare gratitudine, tuttavia, deve andare a Bayram, che lavorava sia nel bar del giardino che nella sala da pranzo. Mi faceva sempre sorridere, e mi faceva sentire molto benvenuto e guardare. Era molto utile e pensativo e è un vero bene per l'hotel!! Non ero mai stato a Cipro prima, ma mi aspettavo di tornare alla Pia Bella molto presto.

E'stato tornato da una settimana di soggiorno all'hotel e era fantastico. Ci sono stati tre di noi, mia madre e mio figlio di 15 anni, quindi abbiamo prenotato una camera di famiglia con 2 camere da letto. La stanza era buona con molta spazio e un bagno decente con doccia grande. C'era un piccolo frigo in una delle camere, e l'unica cosa che abbiamo sentito perdere era una caldaia e un'installazione per la preparazione di tè/caffee. Era il compleanno di mio figlio mentre eravamo li', e il personale ci ha preparato una torta e ha cantato un compleanno felice per lui che era bello. Abbiamo soggiornato a letto e colazione e il buffet di colazione ha avuto molte scelte di continentale, frutta, pane e pascoli, cereali e una selezione calda con fatto per ordinare uova fritte e omelete. Sicuramente consiglia per le famiglie, poiché le piscine sono ideali per i bambini e sono molto familiari

I want to begin by saying that the bar staff, pool staff, cleaners etc. are the friendliest, most welcoming people and so this review does not reflect on them at all. So we booked for 2 adults and 1 child (13years) through trip.com. After an overnight flight and being extremely tired, we finally arrived at reception to be told that no, we had only booked for 2 adults. We quickly showed the reception staff our email which said '2 adults, 1 child (13years)'. The man on reception told us that there was a comma and not a plus sign and so that meant that it wasn't plus 1 child. This completely baffled as why would the email have a child and age if not booked regardless of commas/+ signs and we continued to insist that we had booked for all of us. After some back and forth, he decided to ring the manager who promptly said that it wasn't something she would accept and that we would have to pay extra for our child. The man told us this and said that as we hadn't booked through the hotel, this wasn't his problem and that I could take it up with trip.com. Now, 2 flights, no sleep and the fact that I have various conditions that effect my mental health so much that I am registered disabled, I admit I responded harshly at this point. How can you advertise through a 3rd party website, be shown the confirmation, and still tell paying customers that this is your problem, not mine? Even if this were true, wouldn't a more appropriate response be 'You clearly have a booking and have come a long way, let's get you settled in a room and then we can either contact trip.com or help you contact them to get this sorted out'? I then asked to speak to the manager myself- the member of staff phoned her but she refused to come to the phone and said if we were unhappy, to cancel our booking and then shut the phone. Cancel and go where with what money? Were we supposed to walk back to London in order to have somewhere safe to sleep? There was no budge and around an hour after arrival, we were told by trip.com to pay the extra and they would refund us. Kudos to them, we were refunded within 2 days and they were extremely helpful. After all of this, there were so many issues with the hotel itself - street digs in the pool, ceiling in living room crumbling and falling, dirty sheets and tiles, the shower flooded every day and at one point was a waterfall down the stairs into the living room and we had to use wvery towel we had to soak it all up, ants everywhere, the list is endless and I have added pictures so people can see it for themselves. I am so disappointed the whole experience was an absolute shambles. To top it all off, I was telling a friend who lives in Cyprus and he knew the owner. He phoned the owner to tell him and the next day we were offered a free meal as an apology - so just because I had a contact, and the owner told you off, you give me a gesture of goodwill? What if I hadn't known anyone, would this gesture have even existed? Or would you have just told us it wasn't your problem? We refused. Disgraceful.