Altinkaya Holiday Resort

Terribile hotel in rovina dalla parola vicino e non torturare le persone!!! Durante il soggiorno mancava l'acqua calda (tutti promettevano di aggiustare qualcosa) e non offrivano nemmeno alternative per lavarsi. Sporco, muffa, capelli ovunque, una patina di neve nel frigo, tutte le prese sono sfondate, la TV non si accende nemmeno, in camera fa molto freddo, il condizionatore sembra funzionare al massimo, ma non si può t riscaldare la stanza. Quando ho fatto il check-in, ho detto al direttore che il mio volo era alle 21:00 e avevo bisogno di una stanza prima delle 18:00. Ho contato tutto, risolto (come ho detto si scopre). Bene, allora arrivo il giorno della partenza in camera alle 16:00, vado in camera, e ci sono già altre persone e le mie cose non sono in camera! Mi hanno preso e sfrattato a mia insaputa e hanno buttato tutte le mie cose fuori dalla stanza!!! Per la prima volta nella mia vita vedo un caso del genere! Sono andato alla reception, mi hanno anche sgridato e hanno detto che ho causato loro dei disagi, che dovevano buttare via le mie cose!!! Questo manager si chiamava DIYADIN DENIZ ed era un normale manager alla reception, ma se lo permette! Non ci sono state scuse, nessuna alternativa offerta solo per lavarsi prima del volo e raccogliere le tue cose! Volevo chiamare la polizia, dato che stavano frugando tra le mie cose a mia insaputa! Ma sfortunatamente non c'era molto tempo prima dell'aereo… non consiglierò mai questo hotel da visitare! Trattare i tuoi ospiti in questo modo è inaccettabile nel settore alberghiero, anche se c'è stato un malinteso con il cliente, non importa di chi sia la colpa!

Had an amazing stay very relaxing. Staff can’t do enough for you, nothing is too much trouble for them. hotel very clean and we stayed in a newly renovated room which was beautiful and loved the salon style hair dryer. Location was perfect for us very short walk down the road to supermarket, restaurants, money exchange and pharmacy. Lovely area. If you’re looking for a relaxing holiday this is the place. We did take two teenagers with us and they enjoyed it too. Had the pool to themselves most days . Breakfast at hotel is good and a great selection of hot and cold foods. We will be back, thank you for an amazing holiday.

Had a great holiday. In the same Troon as last year. People we meet have all said how good it is. Great staff, great value. Will be back in 3 weeks. Hope we have as good a time as this.I love having a full English breakfast every day, and nothing is too much for the staff.

We have been to this hotel a few times before but never in April so was a first for us. Like the summer holidays we have had at the altinkaya it was lovley. We had a lovley relaxing time. The hotel is nice and small so you get to know all the staff well by first names as do they you. Your not just a number here. You feel like part of a family. Nothing is to much trouble. We ate in a few times this holiday and some lovley meals from the menu. The pool looked great but was a bit cold for me!. Have to wait until June when I'm a bit braver!. We stayed in a lovley room overlooking the outside bar. It was a lovley big room. The bar out side does not open until the summer so we sat inside in the evening just chilling out playing cards. We had a lovley spring break. And something I would like to do again. We normally go June and Sept so this made a nice change. Looking forward to going back.

I am a regular visitor to this hotel and have always loved it. However this time we had my 91 year old mother with us and I was concerned by the challenges this might bring. But we were all blown away by the care provided- Melissa at the helm as ever but my mother was taken by wheelchair everywhere she needed to be with warmth, charm, humour and care and respect. We never had to worry if we popped out and left her and I now have so much respect for the wonderful team at the Altinkaya. Thank you all so much.

We had very good flights from stansted to ercan, arrived at the hotel and was very impressed with staff coming out to carry out suitcase’s, we stayed in room 201 next to the swimming pool, room is dated but spacious and very clean, the hotel could not run without Melissa she has everything under control, most of the holiday makers are regular visitors and been coming for years, there is no entertainment at this hotel so I could imagine kids getting bored, it’s definitely for the over 50, if you want to just chill this is the right place, you do need a car to get around, my biggest surprise was the cleaners they where excellent, Eddie the bar man is just brilliant, I just hope the owners of this hotel appreciate all the wonderful staff they have, I will be returning next year