Kyrenia Palace Boutique Hotel

Despite the great location our family's stay at this Cyprus hotel was deeply disappointing. Our two-bedroom apartment, advertised with a kitchen, two bathrooms, and a pool, was far below the standard expected for £200 a night in what is renownedly considered a very affordable area. The property was unclean upon arrival (hair, used bottles, cigar/cigarette butts and a dirty pool), and the facilities were severely lacking. Issues included a microwave plug incompatible with the socket, a dribbling shower and tap making one of the bathrooms unusable, inadequate bin bags, grease stains and ripped seams on the sofa, and showers and toilet seats on the verge of collapse. The air conditioning leaked profusely, causing a significant puddle that resulted in our four-year-old daughter slipping and injuring herself. Furthermore, despite our expectations, no cleaning service was provided during our three-night stay. We contacted management to address these serious issues and request a partial refund. However, instead of a helpful response, management visited our apartment while we were putting our young children (aged two and four) to bed, suggesting a move to separate rooms in the main hotel. This was unacceptable for several reasons: we were already unpacked, moving at bedtime with two young children was highly disruptive, and separating our family went against the reason for renting the apartment with a kitchen and pool. Their accusation that we were avoiding them and refusing access to their employee was completely false, a claim we offered to verify with the hotel's CCTV footage. Despite their promise to review the situation and potentially refund part of our payment, they have remained unresponsive since our departure. This hotel offers neither the quality accommodation nor the customer service to justify its price. The blatant disregard for our complaints and the false accusations made by management are simply unacceptable. I strongly advise against booking this property.

This is a beautiful hotel in the heart of the harbour in Kyrenia. It is absolutely gorgeous, the staff here are the friendliest and most helpful group of young men and I appreciate each of them. Thank you! I spent one night here and wish I could have stayed much longer. The shower was immense, the beds comfortable, everything is uniquely designed and decorated with charm. The breakfast is a Turkish breakfast and I do enjoy them so very much. I have nothing but love for this enchanting hotel thank you again from America!