La Quinta Inn & Suites by Wyndham Kyle - Austin South

The lobby, hallways, and elevator were hot. The hotel is renovating (something i did not know when i booked) so hallway carpets and elevator were dirty. The two ice machines i found did not work. The room was fine good size, the A/C worked well, the bed was soft, and the room was clean and quiet. My only complaint about the room is no carpeting on the floor.

Unfortunately, I didn’t enjoy my stay. The hotel was not clean, which made the experience uncomfortable.

Our room was filthy upon arrival. I asked 3 times for it to be clean and it wasn’t . Not until I asked to speak to manager . Then Wednesday night I asked for wash cloths abs the staff called me a dumb wetback cause of my accent . She was there Thursday and Friday night too and just laughed at me every time she saw me come in . I will never stay here again

Let me begin with the impeccable and professionalism of the front desk attendant from July 7th evening shift. We arrived and were put on the floor that was undergoing massive construction. The smell of paint, the carpet outside the room was ripped out, paint stains inside our room and the restroom was vile; toilet broken and tub full of paint, debris and rust. Went down and room was switched. This room was a tad better, but the hallway looked like it hadn’t been cleaned in DAYS! Trash and wrappers all over the hall. The smell was overwhelming. We ended up staying because there was no other choice. We showered at a family members home that was near by. All we did was sleep there. This was a horrible experience. The second lady we encountered working the front desk was rude and looked like she just didn’t want to be there. Money just thrown away.

It was convenient and what I needed but the floors were filthy and there were baseboards torn up. My room was ok.