Kvareli Lake Resort

must visit place ! really great an polite staff, human centried service, mental harmony, recharge after noisy life, untouched nature of Kakheti - main winemaking region of Georgia , with unit view - one side Alazany Valley, and another Caucassian Mountains, 10/10 scoring

The hotel is beautiful, the breakfast is excellent, the view is amazing and the room is very comfortable. But there was a very serious problem: The first night they hosted a company event with music until 1 am and a lot of people who didn't stop shouting in the hallway - so we couldn't fall asleep until 3 am. And the same thing happened on the second night when there was a wedding and music until 2 am. In conclusion: Although the hotel is beautiful and the location and view are amazing, I say with great regret that it is not worth coming to stay, the minimum that is desired on a vacation is to rest and sleep and we didn't have that. I apologize in advance that this is what I post online, but people need to know that they are coming to an event complex.

Hello ! My wife and I decided to go on vacation. This hotel has a beautiful environment, quiet and peaceful. But there was a big wedding that we were not informed about. Because of that there was noise all day and night. Instead of resting, we stayed up all night. Also, while sitting in the restaurant, we were denied that it was closed because of the wedding and they let us go back! so When we told all this to the manager, his answer was "sorry". just sorry ))) So i recommend to go in another beautiful place in georgia!!!

A perfect retreat to find serenity and rejuvenate. Stunning views and delicious food make it a must-visit destination. Highly recommended for anyone seeking to escape the city's hustle and truly immerse themselves in nature's tranquility.

We just stayed at the Kvareli Resort Hotel. It’s in a beautiful location with a well-thought-out and nicely done design. The rooms are comfortable, with a lovely view of the lake and a little view of the valley. BUT! Horrendous service and average food. We waited so long to get our food, then they brought tea, and we waited for dessert for at least 20-30 minutes, so the tea got cold already. I had to remind them about orders all the time. Most staff barely spoke English, and the kitchen was very slow, even though only a few tables were busy at the European restaurant. A lot of staff was rude as well. We decided to chill on the sofas in the bar area when the waiter approached us. Instead of being polite and offering us anything, he rudely demanded that we not put our SHOELESS legs on the sofa since it was the “restaurant area.” They must improve their service, food, and kitchen speed before calling themselves a restaurant. The girl at the reception was also very condescending. After checking out, we had to stay longer at the hotel, and we asked if we could get a massage at the spa. She looked us dead in the eyes and said there were no free masseuses without even checking the timetable Overall, we were disappointed with our stay. Initially, we considered Kvarelli Lake as our wedding location, but obviously, we changed our minds. I don’t recommend anyone do their wedding there unless they want it ruined.

So rude staff, the manner of speaking to guests is absolutely unacceptable. definitely will never come back. Staff should have lots of hospitality trainings before contacting with guests. Otherwise management might lose lots of money.