Georg Ots Spa Hotel

From the moment we arrived, every single person we interacted with, has been amazing! Every additional wish was taken into consideration, always happy to give suggestions on how to make the stay better. The views from the room were wonderful, so beautiful and peaceful. Really enjoyed the SPA area, multiple pools, saunas, bar area and outdoor pool. Also when I went to buy some things from SPA reception, the communication was very guest oriented and friendly. Really enjoyed our stay and also the breakfast was simple but fulfilling!

Really nice place, at an excellent location with ok food but really bad wifi, so if you plan on doing any work while staying in the hotel, you will need your own wifi hot-spot. SPA is ok, with both warm and cold pools. There’s even a kids playroom and kids entertainment programms.

Excellent service s always. Special thanks for preparing our room earlier and made the first experience with massage for my sons perfect:) Rooms are clean and fresh. Food in restaurand is exceptional. We travel every year and enjoy all the services and your hospitality. Aitàh!

We are visiting this hotel for the third time, 2013, 2019, 2024 . Everything is perfect each time. We forgot expensive contact lenses in the room, and these fell down somewhere under the bed. Hotel has searched the room twice on our request, found them and sent it to Latvia! Many thanks for the hospitality! Our kids liked very warm pools a lot!

The hotel and spa itself are nice, breakfast decent, restaurant good, even though the portions tend to get smaller and smaller. Do not expect to get full stomach from only main course if you are a grown up man. Rooms need an upgrade. At first we were accommodated in a room where there was no aircon, even though everywhere is stated that they have airconditioning. We discovered it very late at night and thought that opening door to balcony would do it, but it got really noisy very early in the morning. So after a bad night and complaint we could change the room. I appreciate that, but why would they accommodate us in a no-aircon-room in the first place if there were airconned rooms available? Unfortunately the worst thing to happen to us was that money from my husband's pocket went missing. Luckily it was not big amount, but still really bad experience. We were looking for the safe in room, but there is none!!! After filing complaint we learned that there is possibility to keep your valuables somewhere locked up in a lobby, but this is really not convenient, is it. I cannot remember the last time staying in a big hotel where there was no safe in the room. The answer from the hotel was not really satisfactory either, we did not expect to be compensated, but getting an answer "no cleaning lady confessed and we trust our employees" felt like they claimed we were lying about the money taken. Just bad communication. Rated as one of the best hotels in Kuressaare, it let us down.

The Hotel has updated some rooms which now are more decent than the others who needs to be updated. Still, balcony’s lack comfortable chairs. The restaurant offers very good lunches and dinners with a nice terrace. Breakfast buffet offer is fresh and ok but not outstanding. Spa is good with both indoor as an outdoor pool area with different saunas. Staff are very welcoming, helpful and professional. The Hotel feels like a family/ large group resort. During peak are breakfast and Spa/pool areas very noisy.