HUALUXE Kunming

Recensioni su HUALUXE Kunming

HUALUXE Kunming

No.5 Hongta West Road, Xishan District, Kunming, Yunnan, ChinaDettagli hotel
HUALUXE Kunming
HUALUXE KunmingHUALUXE KunmingHUALUXE Kunming
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.7/5
Straordinario
4616 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.6
Servizio4.7
Pulizia4.7
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Tutte le recensioni(4616)
Recensioni positive(4530)
Recensioni con foto/video(1577)
Terme rilassanti(545)
Ottima colazione(356)
Ideale per bambini(344)
Vista sul giardino(230)
Reception gentilissima(224)
Ottimo tè pomeridiano(46)
Con servizi per bambini(45)
Recensioni negative(86)
Ajixiuxiu
1 letto a due piazze Standard Privato Hot Spring
Soggiorno: giu 2023
Altro
1 recensione
5.0/5
Eccezionale
Pubblicata: 12 lug 2023
Mia……
Risposta dalla struttura: 尊敬的賓客您好,您的滿意是我們最大的動力,也是我們不斷追求卓越的目標。我們深知,每一位賓客的滿意和認可都是對我們工作的最好回報。因此,我們會繼續努力培訓員工,提升他們的服務意識和專業技能,確保每一位賓客都能享受到卓越的服務體驗。再次感謝您的反饋與信任,期待在未來的日子裏,昆明華邑酒店能夠再次迎接您的光臨。我們會一如既往地為您提供優質的服務和舒適的住宿環境,讓您在昆明的每一次入住都成為美好的回憶。
Kai Xiang Goh
1 Letto King Size Standard
Soggiorno: nov 2023
Solo
7 recensione
4.2/5
Molto buono
Pubblicata: 5 dic 2023
Tutto è buono, ma il cibo (pranzo in camera) è atroce. Il mio secondo pasto consiste principalmente di peperoncino e ossa; a malapena carne. Il dipendente si è sinceramente scusato dopo il mio feedback.
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Risposta dalla struttura: 尊敬的賓客,非常感謝您的寶貴反饋,我們深知每一位賓客的滿意度都至關重要。對於您提到的客房用餐體驗不佳,我們深感抱歉,這絕非我們五星級服務應有的水準。我們已立即將您的反饋轉達給餐飲團隊,他們將進行徹底的審查與改進,確保此類情況不再發生。期待在未來的日子裏,能用更加出色的服務與美食,為您打造一段難忘的住宿體驗。再次感謝您的理解與寬容,期待與您再次相遇!
Jacques
1 Letto King Size Standard
Soggiorno: dic 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 5 gen 2025
We had a fantastic stay at the HUALUXE Hotel in Kunming. The hotel offers excellent service, comfortable rooms, delicious food, and a friendly atmosphere. A special thanks to Stephan, who went above and beyond to assist us throughout our stay. Since we don’t speak Chinese, Stephan was always there to help with any communication barriers, making sure all our needs were met. His dedication and support 24/7 truly made our experience memorable. We highly recommend this hotel and look forward to staying here again in the future!
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Rick Stopel
2 Camere Matrimoniali Standard
Soggiorno: nov 2024
Famiglia
1 recensione
4.7/5
Fantastico
Pubblicata: 8 dic 2024
Stayed at hualuxe for 2 nights with my family. Location is fantastic if you like greenery and close to the city. Excellent facilities. Everything can be done. My wife did a yoga session and kids enjoyed kids club. Staff is very helpful is assisting our needs. In particular Ms Poppy Cai helped us with taxi bookings and bookings. Only issue we had is a very unstable WiFi connection in the room so hence 4 star. Didn't really ask the staff to look into it so can't blame them.
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Utente anonimo
2 Camere Matrimoniali Standard
Soggiorno: ott 2024
Famiglia
2 recensione
4.7/5
Fantastico
Pubblicata: 8 dic 2024
Exceptional stay at HUALUXE Kunming! Friendly staff, especially Concierge Boris Zhang, who has advised us regarding our itinerary around Kunming. The photo session arranged by the hotel was a highlight of our trip. Highly recommended for a luxurious and memorable stay in Kunming!" Note : location wise is near to Dianchi lake and Yunnan nationalities village. During weekend may have some to traffic jam around the hotel entrance.
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Utente anonimo
1 letto a due piazze Standard Privato Hot Spring
Soggiorno: ott 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 18 nov 2024
服务:good 环境:good 卫生:good 设施:good Overall experience is impressive, would come back again.
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Utente anonimo
Villa con Piscina Esterna e Hot Spring Privata
Soggiorno: dic 2024
Famiglia
11 recensione
5.0/5
Eccezionale
Pubblicata: 2 feb 2025
I had a wonderful stay at HUALUXE Kunming Hotel! The hotel offers a perfect blend of elegance, comfort, and top-notch service. From the beautifully designed rooms to the excellent dining options, every aspect of my experience exceeded expectations. The hotel’s prime location and serene atmosphere made my trip even more enjoyable. A heartfelt thank you to our butler, Mia, for her exceptional service. She was incredibly attentive, professional, and always ready to assist with any requests. Her warm and thoughtful approach made me feel truly welcomed and well taken care of. I highly recommend HUALUXE Kunming Hotel to anyone visiting the city. I will definitely return for another stay in the future!
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NamoAmituofo
2 Camere Matrimoniali Standard
Soggiorno: giu 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 22 lug 2024
The location of this hotel is excellent, very close to tourist attractions near Dianchi lake and Xishan (West mountain). Hotel staff are friendly and keen to assist. Rooms are very clean and comfortable. There are a few hot spring pools available for hotel guests to enjoy. And swimming pool, etc. I am quite happy with the stay at this hotel. Highly recommended!
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Haochang S
1 Letto King Size Standard
Soggiorno: giu 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 17 lug 2024
Very family friendly hotel, great service, beautiful scenarios and delicious breakfast. My kid enjoyed their swimming pools and garden area so much and kept mentioning them after we left. I should also mention that the photography package came along with the hotel reservation was such an excellent deal. Our photographer 梨子 from 恒壹旅拍 was super professional and patient with kids. We are really satisfied with the experience and enjoyed the beautiful photos we got to take home with.
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Shibu Kalayil
1 Letto Matrimoniale Standard con Vista Montagna
Soggiorno: nov 2024
Famiglia
32 recensione
5.0/5
Eccezionale
Pubblicata: 24 feb 2025
An absolutely amazing resort hotel just steps away from the beautiful lake! Our stay was nothing short of perfect. We had a spacious and comfortable room with a super large balcony, offering breathtaking views that made our mornings extra special. The hotel’s interior design and facilities were top-notch, exuding elegance and comfort. From the well-maintained amenities to the thoughtfully designed spaces, every detail added to the luxurious experience. Breakfast was delicious, with a great variety of options to start the day right. But what truly set this hotel apart was the warm and friendly staff. Their hospitality made us feel welcome and well cared for throughout our stay. We loved every moment and can’t wait to return in the near future! Highly recommended! 🌿✨
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Risposta dalla struttura: 尊敬的賓客,收到您如此熱情洋溢的讚譽,我們整個昆明華邑酒店團隊都深感榮幸與喜悦!首先,感謝您對我們地理位置的極高評價,緊鄰美麗湖泊的位置確實為我們的度假酒店增添了幾分難以言喻的魅力。能為您提供一個寬敞舒適、陽台視野絕佳的房間,讓我們倍感欣慰。早晨在陽台上迎接第一縷陽光,享受那份寧靜與美好,正是我們希望為您營造的難忘體驗。關於酒店的室內設計與設施,我們一直致力於追求卓越,力求將優雅與舒適完美融合。很高興聽到您注意到了我們精心維護的每一處細節,這正是我們對品質承諾的體現。早餐作為一天中最重要的一餐,我們精心挑選食材,提供多樣化的選擇,旨在為您開啟充滿活力的一天。您的滿意就是我們最大的動力。但最讓我們感到自豪的,還是我們熱情友好的員工團隊。他們的笑容、關懷與專業,是昆明華邑酒店不可或缺的靈魂。能夠讓您感受到家的温暖,是我們最大的榮幸。您的喜愛與期待,是我們不斷前行的最大動力。我們迫不及待想在不久的將來再次迎接您的到來,繼續為您創造更多美好的回憶。再次感謝您的強烈推薦,昆明華邑酒店永遠是您旅途中温馨的港灣。 總經理 寧瀚
joyce
1 Letto Matrimoniale Standard con Vista Montagna
Soggiorno: set 2024
Coppia
3 recensione
4.5/5
Ottimo
Pubblicata: 11 nov 2024
Service staff at the executive floor, Fairy, was fantastic. Room was clean and spacious. Hot spring pools outdoor can be hotter and less chlorinated.
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Melpin
1 Letto Matrimoniale Standard con Vista Montagna
Soggiorno: mar 2024
Famiglia
3 recensione
4.5/5
Ottimo
Pubblicata: 4 mag 2024
Great hotel if you are looking for a place with a great view and close to the ethnic village. Service from Kaia was great! She addressed all the questions we had and helped us with our luggages and needed amenities. It’s a family-place with a number of children, hence if you are looking for a more adult-friendly place with some quietness this may not be the place for you
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Utente ospite
1 Letto Matrimoniale Standard con Vista Montagna
Soggiorno: nov 2023
Coppia
4 recensione
4.2/5
Molto buono
Pubblicata: 30 dic 2023
We arrived at 8:30pm and the front desk was short staffed (only one person for such a big hotel). Need to wait to be served. Location is great. And our room is modern, spacious, and nice. Food is average though.
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Risposta dalla struttura: 尊敬的賓客,非常感謝您選擇我們酒店並分享您的入住體驗。首先,對於您晚上到達時前台人手不足導致的等待,我們深感歉意。我們明白這給您帶來了不便,對此我們非常重視。我們已經將您的反饋傳達給相關部門,並將採取措施確保這種情況不再發生,以提升賓客的入住體驗。很高興聽到您對我們的房間給予了高度評價,現代、寬敞且漂亮。我們一直致力於為賓客提供舒適、優雅的住宿環境,您的認可讓我們倍感欣慰。關於餐飲方面,我們會認真傾聽您的意見,並對菜品進行持續改進與創新,以滿足不同賓客的口味需求。再次感謝您的寶貴意見與支持,我們期待在未來的日子裏,能夠有機會再次為您服務,為您帶來更加出色的住宿與餐飲體驗。祝您生活愉快,期待與您再次相遇!
Win Ta
2 Camere Matrimoniali Standard
Soggiorno: set 2024
Famiglia
13 recensione
4.0/5
Molto buono
Pubblicata: 1 nov 2024
Good location.
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Coldsnowflake
1 Letto King Size Standard
Soggiorno: mag 2023
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 22 giu 2023
Great view and have a relaxing vibe in the hotel. Family or Couples are recommended.
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Risposta dalla struttura: Dear Guest, Thank you for choosing HUALUXE Kunming and sharing your wonderful feedback with us. We are delighted to hear that you enjoyed the view and the relaxing vibe of our hotel. We strive to provide a comfortable and memorable stay for our guests, whether they are traveling with family or with their loved ones. We appreciate your kind words and your recommendation. We look forward to welcoming you back soon. Hansen Han GM