Radisson Resort and Spa Lonavala

Our experience at Radisson Blu Lonavala was exceptional. We visited to explore the property for our MICE Tourism business and had dinner to gauge the dining experience. The hotel exceeded our expectations in terms of food quality, decor, beautification, service, taste, and presentation. The live menu added to the impressive dining experience. The service staff, particularly Ms. Achan and Mr. Ayush, were courteous and professional. Our property tour, led by Guest Relationship Manager Anjali and Executive Sheetal, showcased the venue's potential for events. They were knowledgeable and helpful in highlighting the facilities and services offered by Radisson Blu Lonavala. The overall experience was outstanding, with every aspect of our visit meeting our expectations. The hotel's attention to detail, commitment to quality, and exceptional service made a lasting impression. We were impressed by the hotel's capabilities and look forward to potential collaborations in the future. Radisson Blu Lonavala is an excellent choice for events and MICE tourism, offering a unique blend of luxury, service, and amenities.

Amazing stay .. we can here for our quarterly meeting so conference room were great to have a focused session as well as in conf service with high tea was on time .. food in lunch and dinner were having varieties and delicious.. also Disha was a great concierge to help us around the property do visit

Shadab was very polite and helpful.He deserves a mention as he suggested us good things on the menu and served with a smile.

Very good experience in terms of service. Mr. Souvik Sadab Arijit and Kanan were very good and took very good care of us. Would recommend this place

Beautiful Radisson Hotel Breakfast, Music, Dinner are very Best. Great Experience and Excellent Service. Thank you 😊

II can't believe the horrendous experience I had at this hotel! It was absolutely appalling and by far the worst hotel stay I've ever had. Paying around 20,000 per night, I expected top-notch service and hospitality, but all I got was disrespect and rudeness. The lady at the reception was beyond rude and disrespectful. Despite booking and paying through the Radisson hotels app, she claimed my reservation was canceled without informing me, forcing me to go through the process all over again. Right from the start, there was no sense of welcome—no smiles, no greetings, just indifferent staff who seemed more interested in belittling guests and accusing them of lying. It felt like my presence was a burden rather than a privilege, which is completely unacceptable. When I tried to address the issues, I was met with sarcasm instead of a genuine attempt to resolve them. Being treated as if I were invisible, especially considering the amount I was paying, was disheartening. The lack of professionalism among the staff was shocking. Instead of feeling valued, I felt humiliated and disrespected. It's unbelievable that a hotel can operate with such disregard for customer satisfaction. The overall atmosphere was unwelcoming and cold, making it impossible to relax and enjoy my stay. Even after checking out, I had to return to the hotel to check for forgotten items, and the receptionist had the audacity to tell me to email them before they would even bother checking the Lost and Found. This level of service is unacceptable, especially for a hotel located so far from the city. We can't just drop by whenever we want, especially since we don't live nearby. The combination of terrible service, unprofessional staff, and a complete lack of hospitality made my stay truly regrettable. If you're thinking of spending your money here, I strongly recommend looking elsewhere. There are plenty of hotels that know how to treat their guests with respect and kindness. Don't subject yourself to this disappointment!