Kundasang Mount Garden

Cantik oh disini ndk rugi stay disini sejuk tennng lgi . Bilik pon bersih . Lepas bole la stay sini lgi

Booked this place for a quick night stop before heading to KK. The room was okay for the price. Read the description in Trip.com it says the front desk service is 24/7 (it's hard to find 24/7 homestay reception counter in Kundasang so I make the reservation immediately). Contacted the property to inform them that I will be late check in just to make sure I have a smooth check in process later when I arrived. Then I was told that they will put my room key in a self check in box. I asked whether there will be an instructions they gonna send to me for the self check in process and the person in the chat said no. "It's just a simple pull out box with the guest name on it and the room key will be inside" that's what they told me. When I arrived there were NO KEY BOX TO BE FOUND ANYWHERE!! I even search all the cabinet drawers like some kind of thief !!!! It was rainy and windy and I even walked from the reception counter to the hill where their homestay units are located just to find the keybox that they mentioned. Called them few times and no one answered. I was freezing and wet searching around for 30minutes until there was this 1 staff came out with her sleepy face walked to the counter to assist me for check in. I asked her where is the keybox that they mentioned earlier in the chat and she said "we didn't put your room key in the keybox yet" (the person that i contacted was not her but one of the property owner). This is soooo ridiculous!!! Their customer service was sooooo BAD!!!!!!

Arriving at 11.15am i was asked to pay a surcharge of 20RMB per hour if i wanted access to my room before official check-in time of 2pm. The hotel appeared empty. The rooms are clean with nice full height windows. There is bottled water, kettle, and 2 t-bags. There is no TV, no fridge, and no blankets, though blankets are available for an extra charge (the hotel is at an altitude of approx 1,200m, so its chilly in the evenings). Staff didn't speak Rnglish, but with Google Translate they did help arrange a taxi back to KK. There is no restaurant or eating options until you return to the main road - 1.6 kms away uphill. Overall, staff were distant but helpful when approached. I wouldn't stay there again.

Overall it’s a good thing to experience the caravan stay. It can accommodate 3 pax. But make sure the third person is not too big size. Double decker concept. Sorry I don’t have pictures on the caravan.

Pros: 1. Love how well maintained the grounds are. Beautiful landscaping, sounds of "waterfall" & birds in the morning, view of the misty mountains just opposite. 2. U could approach kak Liaa (she speaks Malay/indonesian only) for any help. I used google translate throughout. We needed a taxi to get dinner at night & she called a driver friend to ferry us. Be warned about the exorbitant rates though. Cons: 1. Hard to get around if you do not have a car. Rm50 1 way to our dinner place just 2km away. rm250 to KK town.

The road to he hotel is very very bad. Will be difficult to get to it without a car. Plenty of room for improvement.