Candeo Hotels Kumamoto Shinshigai

We booked a four bedroom. Layout is thoughtfully designed with separated toilet and cleaning areas for family. Room is clean and new. Excellent location with lots of restaurants and shops within walking distance. The only thing to be mindful is the spa and breakfast can be very busy. Highly recommended for this hotel.

Location is excellent. Spa is good. No frill hotel. Spacious room recommended for families. Check in is at top floor together with the Spa. Like any typical hotel in Japan, staff ability to converse in English is limited. However they are friendly and ready to help.

great location

I recently stayed at this hotel and was disappointed, a terrible check-in experience left a lasting negative impression on my stay. Excellent Location—right at the start of the main shopping area, making it convenient for exploring the city. Drivers Beware - the hotel uses an automated parking system. I was informed only at the door that my Mitsubishi Eclipse Cross was considered too tall, I had to pay for overnight parking at a nearby public lot. Luckily, there are lots right beside the hotel. Families booking standard rooms beware - should take special care on the room type and booking policies. I was only made aware that my reservation was for 1 adult and 1 child, but I had selected 2 guests during booking via booking platform. However, it was the only option available at my time of booking. Nevertheless, I was asked to upgrade and had to pay extra. While the front desk staff was helpful, the manager was rude, defensive when I raised concerns or made a request. He made incorrect claims about my booking price, insisted that I booked cheap, I had no chance to speak on that conversation and when I decided to end the conversation, the front desk staff politely apologized—only for the manager to reprimand her, insisting there was no need to apologize. After a long day of driving, this frustrating check-in process was unnecessary. Guests deserve better treatment. I left this hotel feeling very shortchanged. After this incident, I began to nitpick other issues with this hotel during my stay... Like the crowded elevator usage especially at night, wet elevator floor, onsen with an OK view that would benefit from more frequent cleaning, room with poor lighting design with dark areas at some spots, all hidden behind the hotel's extravagant design... I personally will never return.

The hotel is located in a prime location of Downtown Kumamoto. The room is very clean and the service staff is friendly.

Breakfast buffet was fine but will not recommend people to pay for that. The room was even worse than my last visit in June 2024, I found so many dead mosquitos( but no photo).