Toyoko Inn Kumamoto Ekimae

Great location , easy access to public transportation, good shopping mall next door, nice staff, easy check-in and check out … only downside is that they didn’t have enough non-smoking room so I got stuck with a smoking room … not exactly ideal but made the most out of it …

The location is very good, in front of Kumamoto station, amu is right next to the station, very convenient. The room is not big but clean and cozy, the breakfast food is ok, and the staff is very friendly and helpful.

You can see this hotel when you walk out from the east gate of JR Kumamoto station. Although the nearby area is not popular with just few restaurant and store, but it has a local railway station. However, I have to say this is the worst hotel I have ever lived in my travelling life. This one in the Kumamoto shame on the whole Toyoko Inn system. I had got some strawberry and sweets in the fridge in the room, and they were all frozen to ice at that night. I did not change any switch in the fridge and it was set up to 2 of total 5. Then I took the frozen strawberry to the front and told the stuff, but a lady just said sorry about that and that's all. I can understand there are some difficulties for the staff to explain why bad thing happened to the customers, but at least they should show they would put effort to fix the problems. This happened in the second night, but I have not get any explanation or compensation when I left even till now. And the water pump also created lots of noises when nearby rooms using water, so I think is might be refrained from an old hotel.

This hotel is very close to Kumamoto Station and is an excellent choice if you have a train to catch or are arriving into Kumamoto later at night. There is also a mall right next to the hotel that has a large variety of food options, but some of the dining does close around 7 PM, so be aware. While the free breakfast option is very good, many people are there right when the breakfast opens, so the buffet line can get backed up quickly. This is likely because many people at the hotel have early trains departing from the station nearby.

Hotel room was big for Japan’s standard, had space to open up two luggages down flat! Pretty clean and has all the basic necessities you need

The staff are really nice and supportive. Room is very clean. Lots of menu for breakfast. Self check-in/out but very easy. Very close to tram and JR station.