The Orchid Manali - a Boutique Hotel

硬件很好，就是酒店有點小

Positives: - The reception staff were friendly and welcoming, even taking the time to show guests around their rooms upon arrival. - The food served was of good quality and tasted nice. - The rooms were maintained to a high standard of cleanliness. Negatives: - We left room service plates left outside the room (to avoid attracting insects in our rooms), and these were not collected for over 24 hours until staff were reminded by us. Staff should be monitoring floors regularly and collecting room service plates. - Breakfast started at 7:30 am, which was too late for guests with early morning excursions. As a result, we had to skip breakfast on one occasion as it was too late. Breakfast should be served earlier at least at 6.30am. - The room service menu was misleading: several items listed as available during the day were either unavailable altogether or only served during breakfast hours. Staff gave conflicting information compared to what is in the room service menu, and some items were promised for the next day but still not delivered. The book should be updated to reflect the real timings of what is being served. - Hand towels were not provided in the room by default and had to be requested separately at the reception. They should be provided in the rooms as a default. - The smell in the Reception and staircase area is not pleasant.

This was my second visit to the place and the experience was fabulous once again. Overall the stay was very comfortable and the selection of food for breakfast to dinner is the right amount with more than enough choice.. Best part of this hotel is location (6 km away from Mall Road), right on the top of hill still having ample parking. View from rooms and restaurant and rooms is breathtaking. Staff was very courteous. It was equipped with all the modern facilities. Would love to visit again.