D'Majestic Premier Suites Kuala Lumpur

I had a very bad experience at this hotel. My first room had a broken toilet seat, a strong foul smell coming from the toilet, visible mold and grime around the showerhead and ceiling, and an air conditioner that took over 6 hours just to slightly cool the room. I have a sensitive body, and after staying here I started feeling a burning throat, which I believe was the early signs of a bacterial infection caused by the poor air quality and mold. I asked for a room change, but the second room still had a bad toilet smell, some mold in the shower, cockroaches and bugs, and no room cleaning during my stay. The conditions were clearly not up to basic hygiene standards. On the positive side, the location is convenient and the rooftop pool has a great view. The security staff were also kind and helpful. But there are many other, much better hotel options in KL with rooftop infinity pools and definitely consider those instead. I would not stay here again.

Wifi not working and said will send technician to fix but when we came back, still not working. Asked them about it and said that will contact the technician. The whole stay no technician came. The front desk guy was very rude and not helpful, always playing games on the phone even when talking to us. Even told us to go ahead to complain and he doesn’t care about it. Toilet has cockroaches smell. Towels requested for change and didn’t come to change. Toilet has no hangers for hanging clothes and towel and cannot hang inside due to it will get wet inside. Very poor design.

Very good place and very clean And near yo the center of the city