The St. Regis Kuala Lumpur

I had high expectation prior to staying this hotel as it should be beyond 5 star hotel. After arriving the hotel later than expected, I would like to do quick check-in, dropping my luggages and having another meeting. However I was told to wait as there were other guests waiting for check-in. I don’t understand why they could have more check-in counters instead of 2 only. I came back later, everything was ok. I was asked whether I would like to have something to drink in my room and I asked for tea, and not delivered. In morning, I would like to have coffee in my room, unfortunately the coffee maker machine was out of order. I had to call butler for a mug of coffee. However, this issue was fixed during the day. Breakfast was ok but the place is crowded. After checkout, I requested a shuttle service to KL Sentral Station (actually it is walking distance), I was told it will be 10 minutes, again I have waited for 30 minutes until one of the staffs noticed and called the van. Overall the hotel was great but my experience with services from this hotel was far disappointed.

Service is top notch, and room is clean and cosy with a sofa and four pillows per Queen bed. The room is huge enough for rooming four people to make every dollar spent worth it... Will do it next time! Breakfast was just about OK. Special mention to Ammar at the reception who was polite and conversant, amiable and clear in his explanations. Location allows for a short walk to KL Sentral and Nu Mall, and is at a less bustling spot.

Stayed over for a meeting. Room very spacious we even got to chrckin around 11am. Room was clean. Toilet was super hig