Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Excellent service. Extremely convenient, being right above pavilion mall. Very good value for money.

The service at this hotel is genuinely warm and refreshingly unpretentious. Every member of the staff exudes sincerity and kindness in their interactions, consistently making guests feel welcomed and well cared for.

I had a wonderful stay at Pavilion Hotel Kuala Lumpur. The location is perfect — directly connected to Pavilion Mall, making shopping and dining extremely convenient. The room was clean, comfortable, and beautifully designed with a lovely city view. I truly appreciated the thoughtful birthday decoration and cake prepared by the hotel — such a warm surprise that made my stay even more memorable. The turndown service added a special touch of comfort, and the gym was clean, well-equipped, and enjoyable to use. I also bought a rose-scented incense (線香) from the shop in the lobby — its calming fragrance still reminds me of the hotel’s relaxing atmosphere. The staff were friendly and attentive, and the breakfast spread was excellent with both local and international choices. Overall, it was a delightful and memorable experience. I would definitely stay here again on my next trip to Kuala Lumpur.

My stay, an early birthday celebration, at Pavilion Hotel KL was very good. I was served Jenny during check in and was offered a nice deal for an upgrade to access the club lounge . There were birthday decorations and a piece of cake when I checked into the room which was a nice surprise:) All the staff members whom I had encountered were all very friendly and polite. They always serve with a smile. I enjoyed my stay very much. This was my 3rd stay with them and I will, no doubt, be back again.

“The hotel has a great location and overall is very nice. I especially appreciated the small touches, such as the nightly turndown service with different essential oil fragrances each evening. However, the breakfast spread was rather disappointing, especially considering it’s managed by Banyan Tree.”

Have some arrangements before hand but they still messed up the room type. Despite past 3pm, the rooms were not ready yet. We only manage to get the last key at 4pm. During registration, the staff wanted to collect tourism tax which was fine. The problem is the tourism tax was collected when booking was prepaid. I find this unacceptable. If I did no double check , tourism tax would have been collected.2x。 When checking in to the rooms, realise the amenities not filled up. Missing toothbrush, lack of tea bags and etc. this is really not fitting of bayan tree brand.