DoubleTree by Hilton Kuala Lumpur

1. Prenota una camera con doppia colazione e marchio Hilton Le dimensioni della stanza vanno bene 2. Le lenzuola non erano pulite e c'erano macchie. Pensavo che sarebbe stato solo per una notte, ma non ho contattato il servizio clienti. 3. Poiché il mio volo era nel pomeriggio, ho chiamato il servizio di pulizia e volevo ritardare il check-out di un'ora. L'altra parte ha rifiutato sgarbatamente e ha semplicemente detto di no, quindi ha riattaccato. Davvero senza parole. Il servizio alberghiero più senza parole durante i miei sette giorni in Malesia. Inoltre, sono un membro Gold, Diamond e Hilton Silver. Non so a cosa servano questi abbonamenti.

Servizio pessimo, non soggiornerò mai più all'Hilton, se volete divertirvi scegliete un altro hotel.

This is my 2nd time staying here. And 4th time under Hilton hotel chain. Love the location as it near to the train station. Breakfast spread is awesome & cleanliness is tip top! Welcome cookies is damn nice too 😍

Check in : The front desk is helpful and upgraded us to a Mountain View room as it was my boyfriends birthday. They even surprised us with a complimentary cake and balloons decoration in the room. And not forgetting the welcome cookie is a great touch and made us feel welcomed to the hotel. Also to share, I actually left something in the room which i only noticed 2 hours after check out, kudos to the team as they did manage to locate my item and return it back to me. Great service! Room : The room was spacious and impressive with a great view of the mountain. Toiletries that were provided is of good quality. Amenities : We used the gym that was provided and the equipment list is good for us to get a basic workout done. Breakfast : The breakfast is great with a variety of food selection which gives you a lot of options. The kitchen is great at ensuring that every dish is constantly replenished which is greatly appreciated. One thing we noticed, is that the culture within the kitchen is great, and that is a sign of a well trained crew as they were constant being friendly and work together in harmony. A shoutout to the restaurant manager who is always helpful and accommodating to our requests as well as other guests, great job! Location : Great & Convenient as the mall is just downstairs. And have few restaurants which was good and tasty. Need to improve : the carpet in the room needs to checked and repaired. As we’re walking and hurt our leg from stepping on the nail which was used to keep the carpet in place. Thankfully there wasn’t any bleeding, but regardless there were minor injury to our leg from stepping on it. Something which blemished the overall experience of our stay.

I had the best time with Double Tree by Hilton. I did request a simple deco to celebrate our belated anniversary and they did! Love it. Simple and sweet. To our surprise they welcomed us with a slice of cake that happened to be my favourite. Very clean room. The bed is comfy. The pillows are fluffy. The bathroom is clean. I enjoy my stay. My staycation package comes with dinner which I had a good time. Their satay is the best. Delicious. I also had some dessert from the Chinese restaurant which I forgot its name…very tasty (something to do with sweet potato) 🤔. And their varieties of breakfast were quite awesome too… I had Mediterranean couscous for the 1st time and it was delicious. Thanks again Double Tree by Hilton for the hospitality.

Service is really good. Only reached back hotel around midnight, and requested for pillow at midnight. They were able to send across pillow quite quickly. Also informed them that I'm celebrating valentine day then, and they helped to deco the room! 😍