Axon Residence Kuala Lumpur KLCC Pavillion BB

The price for a night is cheap. But the cleanliness is terrible, especially the bed sheet and pillow is dirty. I totally cannot enjoying a night to sleep.

Korang booked jer, kna contact dgn ejen. Ejen tu akan mtk korang sshot booking. Pastu dia tggu kat lobby. Dia akan bg kunci, n terangkan access card tu. Before that, dia akan mtk deposit rm200(by cash). Ak naik hari tu, bilik oke. Luas. Ckup utk 4-5 org. Siap ad mesin basuh n dapur. Cuma xda kuali@belanga. Toilet dia berbau.🥹 ak dapat tingkat 40, nice view 😍 sebelum cek out, klau bole awal. Sbb korang akan stuck kat lift utk trun klau nk check out jam 12. Tmpat startegik. Dekat dgn TS n BB.

1. Room not clean. There are stains on pillow case & sheet 2. Water cannot flow off in bathroom 3. Long queue for the lift 4. Check in procedures not clear 5. Pillow for single bed is flat Will not recommend this hotel, oh well, it's not even a hotel. It's a service residence managed by bunch of unprofessional people

I recently stayed at Avon Residence, and while there were some positives, my experience started off on a frustrating note. Upon arrival, I was asked to pay a security deposit, which was not mentioned on the website. While I understand the administration’s concerns, they refused to hand over the keys unless I paid it. This policy could easily be implemented at check-out instead. When I finally got to the room, it had an unpleasant smell. Although the staff cleaned it while I waited, this was inconvenient, especially as I was tired and hungry after my flight. On a positive note, the location of the infinity pool was amazing, and the view was absolutely stunning. I took some great photos, which made up for some of the earlier inconveniences. However, better communication and preparation would have made the stay much more enjoyable.

Not informed about the RM200 deposit, the check-in process was very slow, it took almost an hour to meet with the staff (a Bangladeshi citizen dressed in ordinary clothes) to check-in to the apartment

The worst experience ever, kindly advised to step away from this property, upon checked in, found out air conditioning is not working, call the in charge person, and he send someone without uniform to come check, and his checking method is by looking at the air conditioning without doing anything, just use remote to on off then go away. Same problem not cold at all, waited 30 minutes for him to send another person, same problem, he send someone without uniform again and by standing at there looking at the air conditioning without doing anything. I immediately request to change room and they don’t allow and I request for refund, then he replied this non refundable room, they return me my RM200 deposit and refuse and refund for the room, and shout to me report to trip.com, end up trip.com compensate me with RM100 credit. Everyone please take alert of the con job