Imperial Lexis Kuala Lumpur

Hotel Room: Amazing view, very good amenities. Room for improvements includes adding “make up room” button available in the two bedroom suite so that it is easy to notify the housekeeping. Gym: Amazing bird’s eye view of Klang Valley. Equipments are just basics. Room for improvements includes adding squat racks and cable machine. Sauna and spa: Steam bath and sauna available but it is turned off when not in use which is good. But it will look like the sauna is not operating, a briefing by the pool staff would be helpful and encourage usage. Restaurant: Only went to Roselle but the hotel does have 6 eateries on site. Shout out to Farhana and Nizam from Roselle for always being attentive. Check-in: We had a smooth check in process however hospitality can be improved since it is a 5-star hotel and under the Lexis brand. It lacks signature experience in my honest opinion as compared with other 5-star hotel. Parking: Parking is free for guests so it is a plus if you are renting a car like we did. Location: It is at the heart of the city tucked in a secluded area so it is less busy than the Jalan Bukit Bintang and Imbi area. Special shoutout to Terrence from Concierge for always welcoming us in the morning and after we are finished for the day arriving at the hotel.

We booked the premium pool suite. Upon check-in, everything in the room was perfect, except for the view. Right across from the room, construction was in progress, and the workers were literally right in front of you (as shown in the picture)—it was an eyesore. While you have a private pool, there is no privacy. I called the reception to inquire about the construction schedule. They informed me that it would continue until 7 p.m. I asked for a room change, and the hotel staff was very friendly and went above and beyond to accommodate my request. He even showed me another room (on a lower floor), but when I saw it, I didn’t like the view—it also faced the construction site. The hotel staff only offered me two options: either switch to a lower-floor room or upgrade to a room with more privacy. I had no choice but to opt for the upgrade. However, the upgraded room was superb! The room is bigger and can accommodate my whole family at a time (more than 10 adults) The breakfast was excellent! I loved the private pool room—it was the only place where, as a Muslim, I could swim without wearing a hijab. Love the sky deck. When I booked the room in the app, I mentioned that I wanted to celebrate my mom's birthday. We were pleasantly surprised when the hotel sent us a cake and even had the staff sing the birthday song in the room. Overall, I absolutely loved this hotel!

Location was good. Services was top notch. I forgot my things after check-out but they still let me go up the room to take it. Breakfast was superb with lots of choices. Private pool also okay. They give me complimentary cake/cookies for my anniversary hehe thankss. parking is also covered so no need payment just verified the plate number and room number at the reception.