Empress Signature

A perfect, safe, comfortable and peaceful place to stay in Kuala Lumpur city. Near PWTC metro station and local train station you can easily and quickly reach Batu Caves (about 9 km). There is also a decent shopping mall with a lot of food options. The apartment is clean and has all the necessary amenities such as wifi, drinking water, hot water, toaster and microwave. But the best part of this hostel is the hospitality. Ms. Suzi is an amazing host, she will assist you with everything you need during your stay. My flight arrived early in the morning and I arrived at the hotel around 12:30 pm very tired knowing that check-in is only at 2 pm, but Ms. Suzi understood my situation and arranged for me an early check-in for free. I felt like home and it was a very nice welcome to beautiful Malaysia. I would definitely recommend this hostel!

JUST RUN AWAY !! During 11 years of travel aboard I never saw such a BAD AND ILLOGICAL treatment, it's the first time in my entire life I will leave a feedback so people after don't live the same hell as me. "The owner" of this place accept everyone at any time and can do everything just for 30 MYR. they stole my phone next to my head when I was sleeping at 4am then they kick me out at 1pm for the simple reason "I don't watch my stuff". The owner host even people without visa and don't want to fix the CCTV so police can't have evidence if something happened. For my case the thief check in at 2 am and left the place at 5 am because everyone is sleeping and just a guest who opened the door for him. But I must noticed the Malaysian Police did a very great work and catch the stealer within hours even if he booked under a female name and the owner accept it Wich is illegal. I had a very lovely and understandable officer that I will never forget in my life who even helped me during the first two days to buy a new phone and find a place where to sleep because all my money and my work was in my phone and They really didn't appreciate her behavior because they already notice something wrong in this place by not fixing the camera which is working but without SD card to record (coast 10MYR) and also because she did everything during the first hours to not help me and not bring police to her place. I think I did my part by reporting what happened there and this feedback is not to make people not book in her shitty dirty place but to inform you I wasn't the only one who lost something there and most of the other good reviews are fake ! In the end the owner brings me her son to scare me by telling me "you are just a tourist I can makes you suffer here" just because I didn't want to leave the place until I find my phone. and also because police asked me to stay until they finish the investigation (but when you saw him you can quickly understand he don't even scare himself) 😂. In the end I won't be just pessimistic, i really liked the country and the culture here and especially Malay Police, they really impressed me by their work and professionalism ❤️

From the moment I stepped into Empress Signature Hotel, I felt like royalty. The staff greeted me with warm smiles and impeccable hospitality, setting the tone for a truly unforgettable stay. The check-in process was smooth and efficient, and I was pleasantly surprised by the elegant décor and serene ambiance that filled every corner of the hotel.

It was a bad experience. The bathrooms were dirty and the air conditioning was not turned on. They only turned on the fans. I never came back again

My stay was excellent! The host and service were outstanding, and the location was fantastic—very close to Sunway Putra Mall and the metro station. I will definitely book again.

Nice place to stay and clean, and the owner Suzy is very kind and good person.