Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

Apartment is next to Dorsett hotel. Apartment is quite run down but overall is still ok. Location is good, walking distance to Pavilion mall, lot 10. Housekeeping staff Suboj is helpful, prompt in his service and help to fix the leaking shower head. I wish the curtain colour is brighter as the existing curtain make the room even smaller.

Originally booked the 2-bedroom suite in their residence building, but unfortunately, there was no functioning air conditioning despite several attempts to fix it. It’s Malaysia—how could we sleep in the heat? However, instead of focusing on the inconvenience, I want to highlight the exceptional service provided by the front office manager, Christy Moo. She handled the situation with incredible patience and professionalism, even when I was understandably frustrated and disappointed. She went out of her way to help, moving us to the hotel building and personally ensuring all the rooms had functioning air-conditioning so my parents could rest well after a long flight. The next morning, she even delivered a fruit platter to apologize, showing how much she genuinely cares about her customers. The rooms were spacious, with connecting options, and featured amazing shampoo and toiletries. The breakfast was delightful—loved the nasi lemak! The hotel even has an in-building massage place, though we didn’t have enough time to visit. One downside, however, was the disappointing attitude of one concierge staff member—a Malaysian gentleman with a chubby belly. On one occasion, when I came to pick up my Grab order, he was handling suitcases and blocking the way. Despite politely asking him to let me through, he told me to use another route instead of assisting me. He didn’t even hand me my Grab order. Another time during checkout, while we struggled with three big suitcases, he didn’t offer help or even open the door for us and instead walked away. His poor attitude and lack of respect for his job left a bad impression. Overall, it’s a mixed experience, but Christy Moo’s exceptional service truly stood out and made the stay memorable. If I come back, it will be solely because of her!

Thank you Prem & magen for your kind hospitality and services. Will be back.