Eaton Residences by Sutera@KLCC

Recensioni su Eaton Residences by Sutera@KLCC

Eaton Residences by Sutera@KLCC

26, Jalan Kia Peng, Kuala Lumpur, 50450, MalaysiaDettagli hotel
Eaton Residences by Sutera@KLCC
Eaton Residences by Sutera@KLCCEaton Residences by Sutera@KLCCEaton Residences by Sutera@KLCC
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.2/5
Molto buono
217 recensione
Recensioni verificate
Ubicazione4.4
Strutture e servizi4.2
Servizio3.8
Pulizia4.3
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Tutte le recensioni(217)
Recensioni positive(191)
Recensioni con foto/video(92)
Piscina meravigliosa(38)
Vista meravigliosa(27)
Servizio OK(25)
Con piscina a sfioro(23)
Camere ampie(20)
Posizione ideale(18)
Ambiente di classe(11)
Ideale per famiglie(8)
Recensioni negative(26)
Anton К
Camera Classica (3 camera/e da letto)
Soggiorno: lug 2024
Viaggio con amici
9 recensione
4.2/5
Molto buono
Pubblicata: 23 ago 2024
Appartamenti arredati bene e belli a KLCC con una splendida piscina a sfioro sul tetto. Una cosa è che non ci sono ristoranti o negozi nell'edificio (solo distributori automatici di snack e caffè).
Testo originaleTraduci con Google
Risposta dalla struttura: Thank you for your feedback! We're delighted you enjoyed the well-furnished apartments and the stunning infinity pool on the rooftop. We understand the inconvenience of not having restaurants or shops in the building and appreciate your input. We hope to see you again for another great stay!
Jery Chan
Appartamento Classico (1 camera da letto)
Soggiorno: giu 2024
Coppia
1 recensione
4.0/5
Molto buono
Pubblicata: 6 lug 2024
Questo posto è comodo, abbiamo potuto raggiungere varie attrazioni a piedi o prendendo un'auto Grab. La piscina ha anche uno scenario iconico, molto spettacolare, il che lo rende un ottimo posto per rilassarsi. Tuttavia, abbiamo riscontrato alcuni problemi di igiene preoccupanti durante il nostro soggiorno. Ogni volta che entravamo o uscivamo dalla casa famiglia, ci siamo imbattuti in un cattivo odore, che in seguito abbiamo ricondotto all'impianto idraulico/tubi del bagno. Inoltre, abbiamo trovato diversi scarafaggi morti e vivi nella camera da letto e nel bagno, il che ci ha molto preoccupato. L'host ha pulito le blatte, ma il problema dell'odore non può essere risolto. Nonostante le eccellenti caratteristiche della casa famiglia, i problemi di igiene hanno avuto un impatto significativo sulla nostra esperienza di soggiorno. Ci auguriamo che la direzione possa risolvere rapidamente questi problemi e migliorare gli standard igienici generali.
Testo originaleTraduci con Google
Risposta dalla struttura: Grazie per aver dedicato del tempo a condividere il tuo feedback dettagliato. Siamo lieti di sapere che hai trovato la nostra posizione comoda e che hai apprezzato lo scenario iconico della nostra piscina. I tuoi commenti positivi sono molto apprezzati. Tuttavia, siamo davvero dispiaciuti di apprendere dei problemi di igiene riscontrati durante il tuo soggiorno. Accetta le nostre sincere scuse per l'odore sgradevole e la presenza di scarafaggi. Comprendiamo come questi problemi abbiano avuto un impatto significativo sulla tua esperienza e ci dispiace di non essere stati in grado di risolverli durante il tuo soggiorno. Stai certo, prendiamo molto sul serio il tuo feedback e ci impegniamo a migliorare i nostri standard. Stiamo affrontando i problemi idraulici e potenziando le nostre misure di controllo dei parassiti per garantire che tali problemi non si ripetano in futuro. Grazie ancora per il tuo feedback costruttivo. Ci auguriamo che tu consideri di darci un'altra opportunità per offrirti un soggiorno molto migliore.
Lowkeygirl
One Deluxe Bedroom
Soggiorno: dic 2024
Coppia
1 recensione
5.0/5
Eccezionale
Pubblicata: 7 gen 2025
It was an amazing trip, made even more amazing by Eaton. It's a highly recommended place to stay! You must try it and experience the beauty of the place.
Traduci
Risposta dalla struttura: Thank you so much for your wonderful review! We're delighted to hear that you had an amazing trip and that Eaton contributed to your great experience. Your recommendation means a lot to us. We hope to welcome you back soon to enjoy more of the beauty our place has to offer!
cc QUEK
Camera Deluxe Collezione (4 camere da letto)
Soggiorno: dic 2024
Famiglia
4 recensione
5.0/5
Eccezionale
Pubblicata: 4 gen 2025
Our family of 6 stayed at Eaton Residences, 4 Bed Room apartment for 3 nights. All of us, including aged parent and kids, we all love the apartment very very much! The check in & check out process was smooth, it was actually way easier than we thought. There is washing machine (with dryer function) inside the unit, which is really convenient for us. There are 3 toilets which are well equipped with the toiletries & towels. There is a designated carpark lot for us to park our car as well. The condo itself is well guarded as well 24/7, we feel safe here. The sky pool is one of the key features here you won't want to miss it, all the kids love it so much and we went every evening just to enjoy the splash and wonderful view. I strongly recommend this apartment for family who would like to visit KL. Lastly, the management team is friendly and swift in their respond. I am pleased with their service. Thumbs up!
Traduci
Risposta dalla struttura: Thank you for your wonderful review! We're delighted your family enjoyed the stay at Eaton Residences. It's great to hear the check-in/out process was smooth, and you found the amenities convenient. We're glad you felt safe with our 24/7 security and that the sky pool was a hit with the kids. We appreciate your recommendation and look forward to welcoming you back!
DedekTraveler
Camera Classica (3 camera/e da letto)
Soggiorno: ott 2024
Famiglia
10 recensione
5.0/5
Eccezionale
Pubblicata: 19 nov 2024
We love staying here. The only thing newd to improve is ...maybe they should have 711 in the apartment..
Traduci
6/7
Risposta dalla struttura: Thank you for your feedback! We're thrilled to hear that you enjoyed staying here. We appreciate your suggestion about having a convenience store but we are unable to have one due to space constraint.
Nexus Poah
Appartamento Classico (1 camera da letto)
Soggiorno: set 2024
Coppia
20 recensione
5.0/5
Eccezionale
Pubblicata: 8 nov 2024
the room was clean and quiet ,very suitable for family as the living room for one extra bed , the swimming pool view was very beautiful, one down point is nearby there's no convenient store but overall a pleasantly stay,will be back again
Traduci
Risposta dalla struttura: Glad that you enjoyed your stay. Unfortunately, there is no convenient shop nearby but the nearest is about 10-15 minutes walk where you can find abundance of shopping spots. See you again on you next visit. Thank you.
Luc & Chal
Camera Classica (3 camera/e da letto)
Soggiorno: nov 2024
Famiglia
8 recensione
4.7/5
Fantastico
Pubblicata: 23 dic 2024
Location is very nearby MRT Conlay. No convenience store nearby.
Traduci
Risposta dalla struttura: Thank you for your feedback. We're glad to hear that you found the location convenient, being close to MRT Conlay. While there may not be a convenience store nearby, we recommend using GRAB for your food and grocery needs. It's a convenient option that delivers right to the apartment
Trehubenko
Appartamento Classico (1 camera da letto)
Soggiorno: set 2024
Solo
2 recensione
2.0/5
Pubblicata: 8 ott 2024
Horrible service Late check in and early check out You’ll be charged to check in early No drinking water Dirty shower room Community guards are rude Manager was literally messaging me 3 times with “kind reminder” to check out. I asked to extend my stay and they wanted to charge me double for that coz I couldn’t book on trip com. I told them I’m paying them when I return, they changed the password of my room 🤦🏻♀️ like I’m a thief who would run, you literally have my deposit! I checked out 10:57, she be messaging me at 11:15 askin whether I checked out or not coz she wants to charge for a late check out. I think you should get yourself checked, not messaging me 58856 times a day! This place doesn’t worth it, if you want to get a pool you can just go with other people.There are plenty of other good and affordable hotels with kind stuff.
Traduci
Risposta dalla struttura: We apologize for any inconvenience you experienced. It is standard practice for properties to charge for early check-in or late check-out, and last-minute bookings tend to have higher rates compared to advance reservations. We changed the room password because we had not received payment for your extended stay, despite allowing ample time for you to make the payment and this has been communicated to you. We sent two reminders in line with our standard procedures. However, we did not receive confirmation of your check-out until 11:15, which caused some concern about your plans.
Utente anonimo
Camera Classica (3 camera/e da letto)
Soggiorno: ago 2024
Famiglia
9 recensione
5.0/5
Eccezionale
Pubblicata: 5 nov 2024
Great place for family. We had a comfortable stay & the bathtub view was amazing.
Traduci
Risposta dalla struttura: We are glad that you had a comfortable stay and enjoyed the view. Hope to see you on your next visit. Thank you.
TJZ
Appartamento Classico (1 camera da letto)
Soggiorno: ago 2024
Solo
4 recensione
4.7/5
Fantastico
Pubblicata: 29 set 2024
Amazing location, amazing infinity pool, the staff was helpful
Traduci
Risposta dalla struttura: Thank you for your kind words! We're delighted you enjoyed the location, infinity pool, and our attentive staff. We look forward to welcoming you back soon.
Utente ospite
Camera Classica (3 camera/e da letto)
Soggiorno: ott 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 24 nov 2024
Perfect, 10/10 for all🔥👍🏻
Traduci
Risposta dalla struttura: Thank you for your wonderful feedback! We are thrilled to hear that you had a perfect stay and rated us 10/10. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back in the future!
Jerry Flores
Camera Classica (2 camera/e da letto)
Soggiorno: ago 2024
Viaggio con amici
3 recensione
5.0/5
Eccezionale
Pubblicata: 5 dic 2024
The place is so big and eould love to stay here again
Traduci
Risposta dalla struttura: We are delighted to hear that you found our location to be spacious and enjoyable. It would be a pleasure to welcome you back in the future, and we look forward to providing you with another exceptional experience.
Chintan
Camera Classica (3 camera/e da letto)
Soggiorno: dic 2024
Famiglia
2 recensione
3.5/5
Pubblicata: 15 gen 2025
Amazing residence, the infinity pool with Twin Towers View is the main selling point for this place. Nice, clean and modern place. But very busy. Location is bit isolated, not even a 7-11 or any convenience store near by, nearest is Pavilion which is 800m far. This place has no restaurant onsite either, so if you hungry nothing is available unless you stocked in your kitchen or make 800m walk trip to Pavilion.
Traduci
Utente ospite
Appartamento Classico (1 camera da letto)
Soggiorno: nov 2024
Solo
9 recensione
5.0/5
Eccezionale
Pubblicata: 6 gen 2025
Cool apartments, furniture, accessories - all at high level. Stunning panoramic pool on the 5th floor, the evening is a beautiful illumination. Very friendly management and helping the secreturitis. I absolutely recommend to visit.
Traduci
Risposta dalla struttura: Thank you for your fantastic review! We're thrilled you enjoyed our apartments, furniture, and the stunning panoramic pool with its evening illumination. Our friendly team is always here to help. We appreciate your recommendation and look forward to welcoming you back soon!
ellis suriany
Camera Classica (3 camera/e da letto)
Soggiorno: mag 2024
Famiglia
8 recensione
4.7/5
Fantastico
Pubblicata: 4 lug 2024
We checked in closed to midnite and we realised one of the toilet ceiling was leaking. Contacted the Customer Service & room changed was done almost immediately. Well done for the swift response & recovery.
Traduci
Risposta dalla struttura: Thank you for sharing your experience. We’re pleased to hear our team was able to promptly address the issue and ensure your stay remained comfortable. The shortcomings was greatly regretted. Nonetheless, your feedback is greatly appreciated.