Recensioni su The Platinum 2 Kuala Lumpur by Holma

Risposta dalla struttura: 你好尊敬的客人，首先，感謝您選擇入住豪瑪酒店並分享您的反饋。我們非常抱歉聽到您的入住體驗未能達到您的期望。衞生和清潔是我們酒店的首要任務也是我們非常重視的事項之一，我們明白您提到的問題是絕對不能被容忍的。我們已經立即向有關團隊調查此問題，並且採取適當的措施來改進清潔標準和程序，以確保不再發生這樣的情況。您在入住期間如果需要任何幫助，可以隨時聯繫我們，我們很樂意及時為您提供幫助。您的反饋對我們非常重要，因為它有助於我們識別問題並採取糾正措施。我們希望您能給我們一個機會，以便我們可以在您的下次入住時提供更愉快的體驗。豪瑪酒店管家團隊敬上

Risposta dalla struttura: Dear Laura Liu,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we understand your disappointment.We are truly sorry for the issues you encountered during your time with us, including the lack of bathrobes, daily requests for toothpaste, and the missing hand wash and shower gel on your first night. These are basic amenities that should have been properly prepared in advance, and we deeply regret that we failed to meet those standards.Additionally, we are sorry to hear about your concerns regarding insects in the room and the lack of follow-up from our team. We take such matters seriously and will be reviewing our pest control practices to ensure a more thorough approach moving forward. It's also disappointing to hear that our customer service did not meet your expectations, as we aim to provide a seamless and comfortable experience for all our guests. Your feedback will certainly be shared with our team to improve our services.As a 4-star hotel, we are committed to maintaining high standards of service and cleanliness, and your comments will help us address areas that need improvement. We sincerely hope that you will reconsider your rating in the future, as we continuously strive to enhance our guest experience.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Warm regards,Holma Butler Team