Scarletz Suites KLCC by MyKey

OVERALL Room was cosy, clean and comfortable. great stay in the room. the LIFTS WOULD TAKE U 1000 years to go up and down. would stay here again if not for the lift and the check in / out system. you can send a whatsapp message to the number on trip and they will redirect you to the one specific for this apartment DO NOT STAY HERE UNLESS U ARE PATIENT WITH LIFTS!! THINGS TO NOTE DEPOSIT- you’ll need a 200RM cash deposit if you’re staying here. they do not accept credit card / QR for deposit BAG DEPOSIT - costs 5RM the counter will tell u to go to the concierge but sometimes there’s no staff there. they will just use a sticky note and you’ll take a photo to show them CHECK IN / OUT check in and out times we very messy and crowded. the staff however were trying to speed up the queue. there is 2 queues for different property owners. MYKEY one is on the right side. there’s no proper or clear signage of where to queue THE ROOM the room felt cosy and homey. could imagine staying longer. felt very at home when i was there. LIFTS at check in everyone is just waiting for the lift and there’s a long queue everyone was just trying to squeeze in and out we came back to the hotel at midnight we had to queue to go back up. WHEN I WAS TRYING TO LEAVE THE HOTEL TO CHECK OUT I WAITED 20 MINS FOR THE LIFT N SPENT 8 MINS IN THE LIFT!! LOCATION 10 mins away by car to TRX / PAVILLION has a mini mart at the lobby

The building was quite new, however it is not well maintain. Water heater spoilt the moment we check in, and the front desk told me that they are fully booked on that day. This is really bad impression, bad customer service handling this matter. Cleanliness was bad, floor very sticky. Tissue left only less than 5 sheets upon check in, didn’t even bother to replenish. Water dispenser is provided, but only room temperature , don’t even have hot water function.

The bed was have many Mites and Bite my whole body itchy, try complaint to the staff but do not have response. Very bad cleanliness..

Hi If you don't want to be upset!!! Don't book this Hotel. Why??? Please read.... - Receptionist are not nice, not welcoming, NoT helpful, my room on 19th floor which the light in the bathroom is broken , I went to asked at the reception, he said " you have to call follow the no. On the keycard room, it's not hotel responsibility OMG!!! I have no simcard how can I call to local number?? He didnot care and didnot help, also his behavior to talked to customer is BAD.  - We stayed there 2 nights , no one clean my room, no sign to hang on the door if you want to make up the room.  - Escalator so so slow , check out 11.00 am, we are waiting about 20 mins for escalator.  - A staff eatting noodle soup in front of reception, no manner!!!  - Need more prove if you want to work in Tourism Industy, Thank you

“Had a wonderful stay! The location was perfect for sightseeing, and the hotel staff made us feel at home. Rooms were clean, spacious, and had all the amenities we needed. I highly recommend it!”