Boutique Hotel Himmelrich

Upon checking in on the 24 April, we confirmed our booking with Donika and she advised that breakfast was included. Our room allocated was 209. The first problem we encountered was a loud banging noise coming from the wall heater on the evening of the 25 April. To resolve this problem we were told to change rooms and we were moved to room 307, a smaller room. This was very inconvenient as we had to pack our bags and move ourselves. When we checked out on the morning of 26 April, we were charged for breakfast for two mornings for two people. When we questioned the receptionist we were told that Donika was new and she made a mistake in saying to us that breakfast was included. This is totally unsatisfactory and we expect a refund of the charges made for the two breakfasts, we are still waiting. At no point was there any mention of the cost of the breakfast, that they charged us CHF32 per person per breakfast. Completely unsatisfactory

We really liked this hotel... had an amazing time great views and nice room although very small room and very difficult to move around or even put down a suit case let alone two! Issue came and was extremely stressful when it came time to check out. We were unable to find anyone at the front desk although we were in the lobby for +1 hour at breakfast then loading the car. We had a credit card on file from when we checked in and given the lack of staff we assumed the credit card they'd taken at check in would be used. This would be usual in the US. Boy were we wrong! They called us extremely angry and saying they'd call the police if we didn't come back to pay in person and the woman on the phone accused us of using a fraudulent credit card. We suggested paying over the phone as we were driving to our flight home. The woman on the phone attempted this and said that our card did not work and again threatened to call the police. At this point we got the manager on the phone, he took our payment on the first attempt with the same card. Turned out their employee did not enter the details of the card correctly. We were told by the manager& owner that we'd be refunded $100 for the extreme level of stress we were put under, being told we'd be arrested at the airport while in a foreign country isn't a great last impression, but this was a lie. Whose fraudulent now?! Unfortunately I really would recommend staying away from this hotel as it turned out to be an absolute nightmare and the complete opposite of a vacation.

The staff was unbelievably friendly. We had a 2 am check in due to horrible issues with Lufthansa. Clean room, robes, slippers. Comfy king bed. Slept like a rock. Balcony view in am of lake and mountains was spectacular! Kept thinking Heidi would walk down the field! Restaurant looks amazing!