Utente ospite
4 ottobre 2023
We travel a lot all over the world. This was by far the worst hotel service we ever experienced. The staff was extremely rude in all ways possible. Waitress was laughing in our face because we asked what omlett is served with. She told me “ you are in Serbia, mam” as if i asked the dumbest question anyone could ever ask. Another time, a waitress made fun of me because i did not use the proper words to order freshly sqeezed orange juice. She laughed at me and was rude. Upon check-in, instead of welcoming us and explaining ammenities of the hotel, she asked us to unload our own luggage and to move the car asap. On top of all, they told us that no hotel in Serbia has bell man service. We stayed at so many hotels in Serbia, Croatia, Montenegro and Bosnia (former Yugoslavia) with the best service as well as bell man service. This staff needs basic hospitality and tourism training. I would never stay here again.
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