Ashnil Mara Camp

This was my second visit to this camp. Mainly because I enjoyed the first visit. Unfortunately, I had issues. I have mobility challenges and had email before my arrival for a tent close to reception. I was using a walking stick, and my leg was strapped. However, we were given a garden tent, which was a fair way from reception and over very uneven ground/pathway. At the tent, there were several steps to the door. Also, the tent wasn't ready, problems with the electrics and the external furniture was not ready. I was upset at this point I was in a lot of pain. One of the staff asked what the problem was and after explaining I couldn't manage, his reply was "get a wheelchair". Rude, offensive and unhelpful. I brought my concerns to a manager who assured me that we would be moved to a different "very nice" tent in the morning. I left it there. However, we did not eat that evening as I couldn't make the walk to the dining room. The next day, I experienced some frostiness from the staff who were aware of what had transpired. Even those staff who were friendly and remembered us from last year were somewhat cool. We were moved to a tent which was fine but had no river views. I was aware of the high volume of rain and was informed riverbank tents were not being used. How is it possible, then, that i spoke to several different people who were in river bank tents. I will tolerate many things but being lied to is a step too far. The camp is quite large with a pool, restaurant, lounge area, bar, shop and reception. Tents are very large and well equipped with very good toiletries and terraces/balconies. Food is buffet style with good choices. Pool is OK but does need some renovation. Apart from the lush and well kept landscape, there are signs of age and neglect. They are renovating tents and that is a good start but there needs to be awareness of areas visible to guests such as broken tables, dumped, in view of diners.

Very nice camp in the heart of the Mara. We booked directly with Ashnil and did not regret it. Our driver Ezekiel was excellent and always willing to go the extra mile. The staff was extremely attentive (almost too attentive). Good game viewing close to camp and the sound of hippos overnight. Food was ok but not great.

Two nights and we are still amazed by the place, service and hospitality front the staff. The camp is an hours drive into the park, close to the river. The “tents” are of the highest quality and sleeping while you can hear the sound of the wilderness just outside is an experience for life. The food is magnificent and the staff make the meals really good. We will miss them all, specially Amos.

Excellent lodge for your Maasai mara trip will recommend to anyone planing a Kenya trip. customer service is at its top, friendly staff, best ever meals i had on safari, greats rooms with magical views and pristine location at the heart of the Maasai Mara

We had an amazing experience. Rooms were very clean and cozy, nice pool and well maintained grounds, overall a very welcoming ambience. The highlight of my trip was the food which was delicious and extremely flavourful. I can't even begin to describe the desserts....so delicious. A big thank you to Ashnil Mara staff and by extension Boniface Kimeu who gave us excellent service the entire weekend. Kudos

This hotel is top notch with incredible attention to details and service. Thank you Boniface for the daily welcome and service during our meals; your warm welcomes we’re always appreciated. Thank you Danson for the incredible game watches and introducing us to your beautiful country and culture. Thank you Morris for sharing your stories and making us feel like family. The rooms/tents and beautiful and very comfortable.