Utente ospite
4 luglio 2024
We booked two Libertas apartments with direct access to the pool. Upon arrival, we were informed that there had been a "mistake" and the rooms were double-booked. Without any sincere apology, they offered us two rooms under the roof for the same price. Imagine expecting a suite with pool access and being given a room under the roof instead! Additionally, we had prepaid a reservation fee of 150 euros in advance. When we asked to speak with the owner, whom we have known for a while, they refused. I strongly suspect this was done on purpose, assuming we would accept the inferior rooms because we were frequent guests. This experience completely ruined our vacation with friends.
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