The Pacific Sutera Hotel

Easy gateway to the islands around the Sutera harbour. The hotel has good facilities but breakfast can be improved.

Quite good view and location. Only one problem is the restroom facilities are a bit old, but still ok la

First, all the check in counters were open but still the check in queue was long. I was queued for almost 1 hour just to check in. Need to better system in check-in. Second, hotel policies stated no outside food. If guest order food outside, food rider only able to delivered until guardhouse and guest need to walk out and take the food themselves. To minimize the hassle, we opt for in-room dining for our 2 nights stay. First night was good. Second night some of the menu are OOS such as pizza and even mushroom soup. Third, another incident on our 2nd night, fire alarm was rang on 12+am. Lift was unable to use as well and fire symbol was shown on the lift panel. Guests started panicked and going down using stairs. Me and my family (along with my 7months pregnant sister) decided to go down to lobby using stairs, since there are no staff was seen to inform us what has happened. Once we reached lobby, only there is a staff informed is a false alarm. For this kind of situation, staff should be act faster since its related with safety. Other than that, we've enjoyed the view from our room, the facilities that are offered. We're enjoyed the pizza on our first night, thats why we want to repeat on 2nd night and too bad its not available. Sutera Harbour is one of the well known resort in Kota Kinabalu, a place to catch good sunset view, and I hope they're able to improve their services and better safety/security.

Very clean room and the hotel staff are very helpful. The most disappointing thing about the hotel is lack of breakfast choices .

Great view with a variety type of breakfast . I enjoyed every moment here , the most recommended place to stay for newlyweds 🫶🏻 . Best place for honeymoon also 🥰🥰

There are not many resorts in the mainland. It’s a good compromise for balance a bit of everything. Going to downtown, visit remote places, and his land hopping. The sunset is nice for the hotel. A key point is that you can use this hotel facility + the sport center facilities + the Magellan hotel facilities. Downside. U can’t order food with Grab, as you will need to walk about 10-12 minutes to go take it down the road to the guard spot (third photo). What it could be improved: 1. The SPA price is out of range. 2. Family Night time activities. The only activity/bar is on the top floor which doesn’t allow kid below 18 YO.