Utente ospite
18 gennaio 2024
Rallentino Hotel, Kota: A Nightmarish Abyss of Unprofessionalism, Deprivation, and Customer Disregard – A Stay We Wouldn't Wish Our stay at Rallentino Hotel in Kota was an absolute disaster. The staff displayed an appalling level of unprofessionalism and rudeness, making our experience unbearable from the start. The room was devoid of even the most basic amenities—no toiletries, no hot water, and an absence of in-room comforts like tea or coffee. Despite charging a hefty for a two-night stay, the hotel failed to provide morning tea, forcing us to seek it elsewhere. The breakfast fiasco was a comedy of errors, with the kitchen conveniently closing at 10 AM on the first day and the chef mysteriously absent on the second, leading to a denial of breakfast both times. The staff's nonchalant attitude towards our complaints and requests highlighted a shocking lack of customer service. Rallentino Hotel is, without a doubt, one of the worst establishments we've ever had the misfortune of staying in.