Stillwell Hotel

It’s noisy. Could even hear my neighbours talk. Very disappointing will not refer nor return.

Staff were awesome. Could not fault them at all. Helpful and friendly. Especially Athol. Thankyou :) gym room was appreciated It was nice being close to the snow. Amanda and Rob (We loved the heated bathroom floor too)

The fact that you’re staying on the ski field is the top bonus. We could go back to the room have a quick rest and head back out to ski, or have a bit of a sleep in and you could even see the kids skiing from the window in our room while we had a break. Be prepared the rooms are basic! Except from a paint here and there, the place clearly has not been updated since the 1970’s. Brown 70’s tiles everywhere! It’s actually quite funny - maybe that was the idea, or maybe the owner is a tight ass?! The room walls are so very thin. You hear everything in the corridors and in the rooms next to you. Be prepared for that! I can say the place is clean and tidy. No dust etc. The staff are helpful and friendly. The food is fine but you will get a little tired of seeing the same menu every day, but at least there are quite a few options. I would recommend staying here so long as you’re prepared for the negatives listed above. The easy access to the snow is the bonus and is what would get us returning.

Second visit to Stillwell Hotel, wonderful views from my comfy room although it does get hot in there. Needed to open the window at night (yes it was minus 5 outside) to sleep better but then you are blasted with the sound of snow making machines that run overnight so do not expect peace and quiet. Walls are not overly insulated so you will easily hear your neighbours. In saying that everyone seems relatively respectful Staff are great, friendly and easy to chat to and want you to enjoy your stay 😊 Food is fine, nuthin special but for that (even understanding the logistics of getting goods there) it's probably a little pricey. $10 for a stubby of beer is a bit steep and coffee is fine but at airport prices Great drying room for all your gear and the front outdoor seated area is fantastic to sit out on and enjoy the fantastic views. Oversnow transport is reliable although cancellations do occur on the day. For those wanting to explore the area on foot the cost of a single trip ski lift ticket isn't really worth the money - just walk up the hill! It's maybe a 25mim walk to save $40+ All up a wonderful place to get away from the crowds and easy access to the stunning back country, looking forward to my next visit!

Sure, could definitely do with some refurbishment but ok for the post covid world. The staff that were rostered on were very competent and friendly. The room was pleasant and had good lighting. The meal menu and quality were good for a remote location which was lucky as there is nowhere else to get meals from over summer. We knew that there were no bar fridges in the room but still missed having one - perhaps "un Australian"? :) Note that the only mobile reception in the area is Telstra, not the hotels' fault of course and they do provide OK wifi.

Fabulous location adjacent to ski lifts but that is about all- every thing else terrible. Really rude staff. The place was run by rude teenagers. No housekeeping in our 7 night stay, not even rubbish collection or towel change. Limited menu and they ran out of many items including milk for days so we were eating very limited food options, mainly Mexican. No vegetables at all in a week. Tried to eat at the other hotel but they were only serving their own guests and closed to all others so it was a week of eating a few limited Mexican options. Shocking. No Laundry facilities. Would have to be the worst service I’ve ever experienced. The staff seemed to think it was normal and acceptable for there to be such limited food available. Was hard to understand given that there is transport coming in every hour to the ski resort. The worst aspect was definitely the rudeness from the staff. we couldn’t wait to get out of there due to the rude staff, lack of food and no housekeeping service.

The staff members are really rude and they don't listen to you. When we got there we couldn't go into our rooms until 2:30 pm. When we went into our rooms there was hair on the beds and the toilet wasn't clean. The variety of food was very poor, not much to choose from, when served the food was very cold and the cutlery was not clean. No one in authority to answer questions. Walls in the room were paper thin and you could hear the people next door. 😭😒😱🙄

This hotel while a little dated in some area like bathrooms has decent sized rooms and great views. Would have appreciated more than 1 coathanger and a cup to have with Tea. When I asked staff it seemed like a big imposition . A few little improvements would go a long way

Never coming back. Poorly run. Needs new management. No food for kids (except tacos or pizza because they supposedly ran out of food). Good location, however. Lots of cranky guests at Guest Services trying to resolve issues. Sad because it has potential if correctly managed.