Kos Bay Hotel

Hard to write review about the hotel which we paid but never got into! We tried to cancel it because of visa problems, but hotel refused to return money , so nothing so far .

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Things we like ✅ ●Location is great! 20 minute walk from the harbour, right opposite the marina, close to Old Town and 5 minutes if that to paradise beach. ●Fabulous breakfast. Lots to choose from. During our stay (1 week), this diminished every day. By the last day, it was very poor. No coffee, no juice, lacking in bread, eggs and jams. Condiments were often empty. When asked why and for more, the male older member of staff just said 'it is cheap, it is finished'. ●Free air con. However, room gets VERY warm as there is no window. Guess this is why air con is included. ●Acceptable for a short stay. Things we don't like ❌ ●Cleaning is poor. 4 squashed and dead mosquitos on the bathroom wall when we arrived. ●Balcony very dirty. Covered in soot from the cars below. Never cleaned. I used a towel to clean this and it was filthy. Images attached. ●Room is VERY warm as there is no window. Thank goodness though for free air con! ●Very uncomfortable mattress. No bed Protectors and it isn't a proper mattress so a weeks stay was a challenge! ●Being watched and followed when taking breakfast items. Staff ate horrendous. ●THE rudest staff members ever. So called managers never smile, never greet you and go out of their way to be nasty. Never greeted, never smiled. Never said good morning. Followed us around during breakfast. Grunting, miserable and incredibly unhelpful. ●No toiletries. Not even hand soap. ●No new loo roll given to us during our stay. Had to ask and when asked, the complained about staff member was very rude indeed. ●Towels small and meagre. ●Bathroom drain did not function properly so the floor was always drenched for hours after a shower. ●Pressure and temperature hit and miss. ●Got a blanket as was cold during the stay, on our penultimate night, the cleaner came in, didn't clean the room but took away the blanket!? ●Downstairs toilets often without loo roll and very dirty. Like a forgotten space! Sink full of sand and dirt. ●Fridge turns off when card no in slot and when you are out so everything gets warm, the room gets VERY warm and it takes a while for the fridge to power up and get cold again. Suggestions ●Read the reviews! The most recent ones are VERY poor. ●Train/hire new staff. ●Renovate the bathroom. ●CLEAN! ●Hire an English speaking member of staff. A friendly one ideally. I have made a formal complaint to *********** about the male 'manager' here and cleaning issues.

Please do not stay at this hotel. I arrive one week ago. The owner was rude from the get go, arrogant unpleasant and unhelpful. Face like thunder from morning to night. When I walked into my room it absolutely stunk of pooh. My Aircon was not working and despite asking for somebody to look at this it took a whole 24 hours to get somebody to me. I did not get one fresh tail or toilet role in 7 days. Breakfast wasn't bad . Fresh but this is the only thing I would say was decent about my stay. No swimming pool at the hotel but that was expected as I knew this when I booked. My mum and step dad stayed at the hotel bahamas, 8 minute drive I was grateful enough to have been able to stay at their hotel during the day to eat and use the facilities swimming pool ect. Billy the owner his brother costas a family owned business allowed me to spend my days at the hotel it was an amazing experience the hotel is beautiful clean and the people are so kind. Thankful to the hotel bahamas , I would have had a Terrible holiday if not. Thank you Billy. Do not ruin your holiday by staying at the kos bay hotel. It was disgusting the staff are rude rooms filthy and you will not even get a slice of toilet roll to wipe your ****. The showers spit out the smallest amount of dribble it would take an entire day to fill a bath. Do your self a favour and stay at the hotel behamas. Best hotel by far