In Gallery Hotel & Spa

I was thoroughly disappointed with my stay at IN Gallery Hotel & Spa in Korçë, particularly regarding their spa services. I attempted to book treatments on three separate occasions, and each time I was refused for vague reasons. On my final attempt, I spent 45 minutes in the spa area, and it was clear that the therapist wasn’t working at all, despite claims of being fully booked. I believe I was refused service due to my sexual orientation, which is unacceptable and discriminatory. As for the hotel itself: • The room is spacious, but there’s nowhere to properly open a suitcase except on the floor, and the seating area is just two rudimentary chairs. • The swimming pool in the spa area is not heated as advertised. • The fitness area is essentially used as a storage room for folded beds and random furniture. • The only highlight was the breakfast, though I wish the service matched the quality of the food, as the staff were rather cold. Overall, this hotel did not live up to its advertised standards or basic expectations of respect and hospitality. On top of that, after raising my concerns about this to the receptionist of the hotel, they had no shame to reach out Bookingcom and say we never show up to the property!! UNBELIEVABLE!

Pros - the hotel design is beautiful and artsy. The front desk staff were so friendly and even offered to drop my friend and I off to the bus terminal. They helped us find a bus back to the capital, which was so kind and exceptional service. Additionally, we loved the location - nearby many shops and restaurants. Cons - The spa had two screaming babies and the receptionist did nothing about it. It ruined my relaxation. Also, I signed up for a 75 min hammam experience and only got 55min. When I approached the receptionist, she dismissed my statement and tried to tell me I indeed ended at 75min. I politely told her that is incorrect and she just ignored me, so that was very unpleasant. Despite this incident, I still enjoyed my time there.

The staff were excellent, great room, fantastic food, very cool hotel in general. I’d strongly recommend staying there.

I visited In Gallery Hotel for a weekend and I would like to say that it was a perfect weekend getaway. The room was very spacios & comfortable and the bathroom was very clean. Passing to the breakfast, for a 4- star boutique hotel , the breakfast was very nice and with a variety of choices. Very good service. Highly recommend this hotel!

Our family spent one night at In galery. It is more like a bunker. The designer has forgoten that the hotel needs some light, air and space. It is a paradise for the heavy smokers. One can smoke here everywere. The pool is not clean. The staff is frendly but helpless. Lcation is great but no parkplace. The rooms are narrow and not isolated from the road noise. Not family frendly. Expensive for what it offers.