Hotel in zona Writers' Building, Kolkata

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Non dire nulla, Stranded 5 Star Hotel

The property location is in central kolkata, food is also good. Just two problems are there; #1. No elevator as the property is an old one and very difficult for for persons with breathing problem and # the washroom, although very clean and well maintained, remains wet for a long time. Otherwise, the staff and management are very cordial and helpful.

Overall, it was a good experience. The location is very good. One can reach the nearest metro station by walk only. Rooms are clean and maintained. They allow early check-in and late checkout (subject to availability. Only one bad thing, buffet breakfast is not suggested, as a group of non professional people maintains this. There are several better options nearby. One can book the stay but should take their food outside.

Pros - very good location even better than the hotels inside the New market. service staff are very helpful and cordial. Room and toilet are big and clean. breakfast is very good and has a good variety. Cons- the property is a bit old. the room tariff is a bit high but more or less this has been the standard rate around Park street and the neighborhood.

Me and my wife felt more like home here! The hotel staff went above and beyond to make us feel welcome

”i had an amazing stay at the mark. From the moment i arrived, the staff made me feel welcome with their warm hospitality. The room was spacious, spotless, and beautifully designed. The amenities were top-notch, and the breakfast buffet was one of the best i’ve ever had. I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay”

I had an amazing stay. The location was perfect—super convenient and close to Park Street(around 600m walk). The room was clean, and really comfortable, making it easy to relax. The food was delicious, with plenty of great options to choose from. But what really stood out was the service—the staff were so friendly and always ready to help. Overall, a fantastic experience, and I’d definitely recommend it to anyone visiting!

L'hotel offre alloggi decente con camere pulite e confortevoli, rendendolo un piacevole soggiorno in generale. Il personale è cortese e attento, assicurandosi che gli ospiti si sentono benvenuti e curati. Tuttavia, la qualità alimentare lascia molto da desiderare, perché non soddisfa le aspettative. Se si sta privilegiando un buon posto per soggiornare e un servizio eccellente al cibo, questo hotel potrebbe ancora essere una scelta appropriata.

At check-in, I was charged 500 roupees for early check in. Room is spacious, bed was comfy, and WiFi reliable enough to work. Location is great too!