Hotel in zona Mandar Education, Kolkata

Non dire nulla, Stranded 5 Star Hotel

Me and my wife felt more like home here! The hotel staff went above and beyond to make us feel welcome

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

”i had an amazing stay at the mark. From the moment i arrived, the staff made me feel welcome with their warm hospitality. The room was spacious, spotless, and beautifully designed. The amenities were top-notch, and the breakfast buffet was one of the best i’ve ever had. I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay”

I had an amazing stay. The location was perfect—super convenient and close to Park Street(around 600m walk). The room was clean, and really comfortable, making it easy to relax. The food was delicious, with plenty of great options to choose from. But what really stood out was the service—the staff were so friendly and always ready to help. Overall, a fantastic experience, and I’d definitely recommend it to anyone visiting!

At check-in, I was charged 500 roupees for early check in. Room is spacious, bed was comfy, and WiFi reliable enough to work. Location is great too!

Personale di servizio molto strano e utile. Situazione molto centrale. Acqua calda 24 ore. Aria con camere senza finestre insufficienti (aggiornamento è stato proposto al check in contro il prezzo). Tutto in generale consigliabile per il prezzo e per un breve soggiorno (siamo stati 3 notti lì) consigliabile. Per un soggiorno più lungo, preferiremmo pagare più per un migliore attrezzatura.

Il servizio in generale ha una velocità relativamente lenta di risposta che richiede una rapida accelerazione.La scheda porta non può aprire un mezzo giorno per aiutare a risolvere, anche se l'atteggiamento è buono, ma l'efficienza di lavoro non è alta.La chiarezza delle lettini deve essere migliorata.

La struttura è stata molto tranquilla e si trova a pochi passi dalla stazione di Sealdah.

La proprietà è in una buona posizione considerando se si sta andando per la visita biometrica USA Visa. La cena è buona. Tuttavia, mi sembra che l'hotel abbia bisogno di una rigenerazione perché gli interni sembravano vecchi. Ho prenotato una suite e non mi sentivo come una suite, solo una stanza normale, con un balcone.