Roland Hotel

Very good for staying. Good service and good staff. Thank you

Overall good hotel. Good staff and hygienic atmosphere

Good room,good for breakfast,nice place,near from my work By the way nice staff,good for lunch at hotel,easy for call Actually,i had very nice for this hotel,i will recommended all my frrien,family and many so much So thanks for 2 weeks i stay in this hotel

The bed is the best and the flufiest I have never slept in a bed so fluffy and nice I have never slept better than the days here. And also so this was awesome the staff in this hotel we also very kind nice and loving we came as a family here and we really enjoyed are experience

Good experience, good stay, good location, good staff , good food , clean, location at best area, good food . Was a nice experience to stay, nice hospitality, quite place location, easy to excess all important part of Kolkata

I recently stayed at Roland Hotel, and I must express my extreme dissatisfaction with the entire experience. The most glaring issue was the appalling internet connection. Despite their claims of providing seamless connectivity, I found myself struggling to maintain any form of online presence. This was particularly frustrating as I needed the internet for both personal and professional purposes. Moreover, the staff’s attitude towards this problem was shockingly unprofessional. When I approached them regarding the internet outage, their responses were inconsistent and unhelpful. One moment I was watching TV, and the next, they denied any internet availability for the TV service. It was baffling to encounter such contradictory statements from different staff members. But what truly added to my disappointment was the billing discrepancy. The hotel’s website had clearly stated a 30% discount on the invoice, yet the bill I received had no such deduction. When I inquired at the reception, their explanation regarding tax additions did not align with the final amount, which was still inexplicably 2500 more than expected. I felt compelled to make the payment, given the circumstances, especially with my two-year-old son with me, but it felt like being subjected to the hotel’s unfair practices. Attached is the invoice that highlights this unfair treatment. I strongly advise against staying at Roland Hotel. The level of service is severely lacking, and it seems customer satisfaction is not their priority, especially once payment is received. Please be wary of these issues if you consider staying here. Be cautious about if considering a stay at Roland Hotel: 1. Internet Connectivity: Be prepared for potentially poor or unreliable internet service, which could be a significant inconvenience, especially if you require consistent online access. 2. Staff Responsiveness and Consistency: Expect possible challenges with the staff, including receiving contradictory information and unhelpful attitudes towards resolving issues. 3. Billing and Promotions: Be vigilant about billing practices. Confirm any promotional discounts (like the mentioned 30% off) in advance and carefully review the final invoice for accuracy, including understanding how taxes are applied. 4. Customer Service Post-Payment: There might be a notable decline in service quality or responsiveness once payment is made, so it’s advisable to address any concerns or issues before settling the bill.