Hotel in zona Khlong Neung Waterfall, Ko Chang

This place is heaven on earth! The welcome at reception sets the tone for the rest of your stay! We arrived with back packs from Pattaya and We were treated like VIPs. Absolute top class! Staff are amazing! Food was amazing. The rooms are outstanding and the local town is warm and friendly! The random visits from monkeys is an amazing addition! But be aware, they actually do creep up on you and open your room doors!! Staff aren’t joking! We’ve stayed on many islands and many places in Thailand but our expectations were exceeded here. The grounds are well kept, the surroundings are superb! My only disappointment was that the tides were high so we didn’t have any beach during our stay! (No fault of Sylvan!) I just hope the cost doesn’t get too high that they price us out of spending another break there next year!

Superb hotel to stay in, very family friendly, beautifully appointed rooms, great facilities, clean and well maintained. The pool and beach are superb and the staff are so friendly and helpful. The restaurant food and beach BBQ were terrific. The children loved every minute of their stay. We loved the fact it was so safe for the children...always someone there watching the water ...both beach and pool. Highly recommended and the views and scenery were gorgeous after a heavy rain tho

This was our fifth visit to this hotel since 2016. The hotel is outdated, physically outdated. The rooms started to just crumble. Outlets fall out, plumbing flows in the wrong place. Mattresses are old. Bed linen and towels are old and have been washed many times. Many rooms are closed due to technical problems and are not available for living. The wooden platform of the hotel has become dangerous for those who weigh more than a centner. In many places the boards fell through, the nails stick out. The pool was redone: the tiles were removed, the walls and bottom were finished with ”plaster”, which fell off safely and lies on the bottom. The new ”King rooms with a balcony” on the second floor are not even up to super-economy: there are lockers for clothes that you borrowed from the gym and they come with a bunch of bracelet keys that you have to carry with you; these same lockers are called a safe; the water in the shower was only cold and very weak; a strong sewer smell in the room, which they unsuccessfully try to block with fragrances; the air conditioner is noisy, because there is no soundproofing; but there is a balcony overlooking the family room opposite. Breakfast spoiled, this can not be called breakfast: coffee - sachet 3in1; cheap sandwich - with a foul-smelling filling, a boiled egg, seasonal unripe fruits in paper trays ... WI-FI works very poorly. Thirty different access points and no speed. There is no management at the hotel, since it is all in GajaPuri, in The Stage there are only technical staff who are not able to resolve emerging issues .. After five days of stay, we were forced to leave this hotel, as it was uncomfortable and dangerous to stay in it. The process of returning the money was delayed for the whole day. Only the active participation of Booking.com and the mention of the tourist police helped to resolve the situation. As a result: the hotel is highly recommended for visiting. For such money you can live in more comfortable conditions! p.s. what's on the street: Tesko mini has closed, Bobby's fruit stand with the cheerful polyglot Ali has closed, family massage in the alley has closed.

The hotel has its own beach. Staff were very friendly and provided excellent service. There was a wide variety of food for breakfast. My room was spacious. However, so many ants were in my room. Water was not hot enough and water pressure was low in the shower. The bathroom had big glass window but the curtain could not be fully closed so that my friend could see me having a bath. TV had no signal so that I needed to ask the hotel to fix it.

OK why am I giving 3 and not a 5 star rate, for a couple of key points, but let's start with a positive points. Great location, and beautiful property, nice pool (although at the time we visited the pool was green it didn't bother us but it might bother you) and facilities. Nice breakfast, good happy hour. Nice rooms with great balconies. Now into the details that I didn't like. - The room wasn't well clean, since day 1, even when we checked in we didn't have towels and had to wait couple of hours to get towels and after requesting several times. We also noticed that all floors had different cleaning staff, maybe we weren't lucky, we were on the room 233. - Poor and old amenities in the room. We had a super old shower cap in the room with hairs, really unacceptable for a 4 star hotel, and that was it for amenities, and the tray their were supposed to be displayed was dirty with hairs and dust. - somehow the room was missing something, maybe the cleaning part, because it missed the wow factor that it could have. - the hotel promotes tours with elephant riding which in my opinion is BIG NO and unacceptable. - the egg station in the breakfast was working in a strange way, if you wanted a fired egg they had already several done and in a super odd shape, not natural. I don't understand why to have egg station if you don't preper them fresh. - the staff in the reception was not costumer service mind or service minded, maybe they need a workshop for all staff members in this hotel, maybe it's a management problem or still covid recovery problem. I don't know this hotel has such a great potential maybe it's the best hotel in the island and some details are missing. Another annoying point, but this is not the hotels fault is just a warning, so much people taking Instagram pictures everywhere, to the point that it's annoying. People are not experiencing the place instead they are taking pictures to post online, and it kills the vibe. I hope someone reads it and it creates an impact in how this hotel is managed, spec3the cleaning and attention to detail. Would I return yes, again I believe that this is one of the best hotels in the island. This is not a complain althout it might sound, it's more notes for improvement. Hope next time I can give a 5 star rating.

La struttura è molto privata, adatta a chi ha bisogno di rilassarsi e di rimanere in un ambiente tranquillo. Il rack di vestiti è stato fornito anche sul balcone, quindi non c'è bisogno di preoccuparsi per i vestiti bagnati. Il colazione era buono, ma non così tanta varietà di cibo da scegliere. Tuttavia, il complesso era grande. Era una bella vacanza rimanendo lì.

We have spent 6 nights in Santhiya Tree Koh Chang, even though it's rainy season, we still LOVE it there! Design: we stay at the Pool Suite Water View, almost whole building made by carved wood, traditional Thai design and lots of character, looks very beautiful & classic. Staffs: very friendly and excellent service Pools: 60m long pool at the breakfast restaurant with some seats facing the pool & peaceful mountain view. Another pool right in front of the beach & close to the villas. Both pools clean & big. Santhiya Tree use pa kao ma thai sarong as beach towel, love it! Food: delicious buffet breakfast & lots of variety. Food & drinks at the Chantara Restaurant is high quality & very yummy. The duo who sings at the restaurant are brilliant singers, you won't get bored with their performance. Room: spacious & clean, lots of electric plugs & even beach bag for use. They burn lemongrass/ citronella oil in the bathroom to keep mozzies away & room smells good. Massage at their spa: very good & reasonable price, sound of the waves makes the massage so relaxing, must try. Shuttle bus to main street: every 2 hrs they can drop you or pick up from main street as there resort is not at the road side. Not sure if it's because of low season, hope the shuttle service can be more frequent. Thank you everybody at Santhiya Tree Koh Chang for the great service and smiles. Will definitely come back for another holiday and highly recommend if you're looking for a fantastic place to stay! This beautiful place takes your stress away :) P.S. there's a small part of the road right outside the resort leading to the entrance is unsealed with lots of potholes, pretty bumpy for cars and their shuttle bus, suggest Santhiya Tree do something with it.

Abbiamo visitato la famiglia in Thailandia per la prima volta, e ci siamo trasferiti sia al Koh Chang Paradise Hill Resort che al Koh Chang Paradise Resort sorella lungo la strada. Se vuoi leggere la mia terribile esperienza nel paradiso di Koh Chang, puoi leggere la mia altra recensione. Il nostro soggiorno nel paradiso di Koh Chang Hill Resort è stato divertente e rilassante. I miei figli godono del parco acquatico e della spiaggia. Il personale era amichevole, gentile e utile. Due polsi alzati per il personale! L'unica esperienza negativa che avevo con un membro del personale è stato al colazione una mattina. Ho preso il collo proprio prima della nostra vacanza sulla spiaggia e ho fatto un giro per colazione riempiendo il mio mutandine personale con il tè perché le tazze fornite erano molto piccole e non volevo dover svegliarmi più volte per riempire la tazza. Un cuoco mi arrabbiò e mi disse di non usare il mio mutandine personale. Mi alzò la voce e mi disse di non fare quello che facevo. Io gli spieghii che mi avevo fatto male al collo e non volevo più volte alzarmi per ottenere più tè. Non credo che mi abbia davvero ascoltato perché mi ha continuato a parlare con una voce arrabbiata per non usare la mia tazza. Grazie a tutti gli altri colazione di colazione sono stati grandi. I guardiani della piscina erano grandi. Uno dei bambini del nostro gruppo si è scivolato e si è tagliato la gamba, e la hanno curata con un'assistenza di primo grado.

Situato al sud della spiaggia di Sands. La spiaggia è rocciosa, ma un percorso è stato pulito da roccia per permettere l'accesso al fondo sabbioso oltre. Per l'inizio della sabbia solo la spiaggia è necessario camminare solo per circa 50 metri. Il personale della reception era amichevole e lieto.Abbiamo prenotato camere triple per 5 notti a causa della prenotazione tardiva. Immagino che le camere doppie siano una opzione. I edifici sono vecchi ma piuttosto ben mantenuti. La stanza era pulita con uno dei piu' confortevoli letti che abbia dormito intorno alla Thailandia. Tutto funzionava bene. Le signore di pulizia facevano la loro cosa ogni giorno. Il colazione era adeguata. Succhi, caffè, tostapane, uova fritte, omelete, hot dog, cibo tailandese più di abbastanza carburante per l'attività di oggi. Chiunque sia critico per il colazione è solo un IMHO. Il nostro gruppo si è riunito un giorno per pranzo al ristorante. Nessun membro del gruppo si lamenta del cibo. Non ho usato la piscina come persona di spiaggia. Era ben mantenuto con una serie di sollevatori e sedie a ponte fornite. A quel revisore che ha confrontato Banpu con Kacha, dico che sono incomparabili. Perche'? Beh, la proprietà Banpu è stata stabilita molto più a lungo di Kacha. Inoltre, Kacha non è una proprietà di spiaggia e le loro camere, anche se più moderne sono allo stesso tempo molto più costose. In generale, ho trovato Banpu buono valore per i soldi e mi sono divertito qui.

L'hotel è grande e dispone di 2 o 3 piscine. L'intero hotel è diviso su due lati, l'edificio principale e l'edificio ausiliario. L'edificio ausiliario si trova dall'altra parte della strada ed è chiamato sala piscina. Gli amici che hanno prenotato un hotel devono tenere presente che la sala della piscina è in realtà dall'altra parte e non nell'hotel. Le strutture complessive sono relativamente vecchie e alcune camere hanno un odore. L'impressione generale è mediocre. La spiaggia non è privata. Bisogna alzarsi presto per prendere le panchine dell'hotel. Quando si arriva tardi, non ci sono panchine. Penso che sia più adatto a famiglie con bambini, ma non lo consiglio davvero alle coppie. È disordinato, rumoroso e disordinato!