Passport48319449795
15 maggio 2023
Worst hotel ever... I stayed for a night and booked two rooms. Unfortunately, one of the rooms had a strong smell, despite informing the staff twice to clean it properly, they didn't do anything about it. Initially, I thought the price was reasonable, but after my unpleasant experience, it felt overpriced. When I expressed my dissatisfaction to the receptionist and requested a reasonable refund, they pretended to call the owner or manager but denied my request, claiming that the owner was unavailable. They were unwilling to process the refund. Adding to my disappointment, there were water issues in both of the room as I booked as well. In the morning, there was no water at all, and when I informed the staff, they provided water that was heavily mixed with sand. It was an extremely unpleasant experience overall, and I strongly discourage staying at this hotel. If it were possible, I would have given a negative rating.
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