The Birchwood Retreat, Madikeri

We rented the villa - the most expensive option. We checked that all windows and doors were locked. At some point someone stole from our room while we were out. When I reported it to the reception, they didn’t even ask me any details about the theft. All they said was they would check the cctv, but didn’t get back to me. When I called, they said they saw nothing on it. At no point did the reception staff ask if I needed any help or assistance or ask any details of the theft. Normally these are the first things anyone would ask, so they could be of some help. Nothing. The only person who behaved decently was the gate security guard. The only person who asked if I needed help. I would not recommend anyone go there, either as a group or individual. Theft can happen anywhere, that may not be controllable. But the response of the reception staff says enough. They didn’t get back to me to offer any information, nor did they offer any assistance or help. They did not apologise or take any responsibility. No decency.

Dirty damaged sofas, overly priced for the facilities extended, kitchen has induction stoves but pots which can’t be used on induction. Common area in villas r not air conditioned . Whoever thought that having a common living area is not used when a Villa is booked? Toaster broken in restaurant . Toilet in reception not maintained well( dirty toilet )

This is a lovely hotel. Located on part of a coffee plantation, you are surrounded by trees and birdsong. Great local cooking, I had an excellent foot massage, the staff were friendly and helpful. We did a nice hike up Kotebetta with the retreat's local naturalist. He also does a daily tour of the coffee plantation and gives a great description of all the trees and plants. Lovely swimming pool plus lots of traditional play activities. We had a lovely room overlooking the pool but the villas also looked to be great for large family gatherings. Recommended.