Hotel a Kōbe, Chuo Ward

Huge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better. The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge. The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.

Staff were attentive and helpful. Amenities were well organised and complete. Free loan of personal care accessories is highly commendable. Room was neat, clean, and comfortable.

Just a few mins away from both Sannomiya station and Motomachi area. Equipped with a public bath facility and the coin laundry. (There was a queue after 9pm. Go for it earlier!) Staff were attentive and helpful. Only drawback- the view of my room was like completely blocked by other buildings, and we were not able to get enough natural lights. It was even darker than the average at night.

This is a wonderful hotel to stay while in Kobe. It is just next to Kobe Harborland and Kobe Port Tower. The room we had comes with a private balcony offering a spectacular view of the harbour. The room is clean, comfortable and has full amenities. The hotel provides bus shuttle service to and from Sannomiya Station. There is also a Family Mart located at the lobby where you can buy snacks, drinks and other additional amenities. Hotel is also walking distance from a Starbucks which opens at 7:30am should you need to get your coffee and the famous BE KOBE sign. Highly recommended.

This hotel is one of the best we have ever stayed in Japan. The staff at the reception are friendly and helpful. Hotel is conveniently located not far from the subway, restaurants and shopping areas.. Hotel even offers free light snacks, juices and alcohol for Hotel guests from 5pm to 8pm. The room size is exceptionally bigger than most other Japanese hotels. Thank you for the pleasant and enjoyable stay, we will definitely come back and stay in the hotels under Villa Fontaine group.

Stanza molto bella con tutto quello che serviva. Il personale é stato molto gentile. La pulizia potrebbe essere migliorata,ma solo se si vuole trovare un piccolo neo. Letti e cuscini meravigliosi.la Posizione é ottima..vicino a tutti i punti d’interesse. Con una passeggiata ( circa 15 minuti) si arriva alla stazione dei treni.. ci tornerò e lo consiglierò

The location is great and is really near their city centre. Room is a little small but very cosy. There is a variety of amenities that you can help yourself right at the lobby. The staff there are also very polite and helpful. Really enjoyed our stay there

The hotel is a little dated, however the location is very convenient as it's near the station, but a little weird to get to the hotel as its lobby is on a higher floor, along with the staff was friendly.

Fantastic location near train station, malls, shops, cafe, restaurants and temple (5-10mins). We are appreciative of the range of toiletries made available (we particularly liked the hair bands, brush & wash loofah). We enjoyed night get together at the lounge with free drinks & ice cream (8-10pm) that provided a good resting point before our late night shopping at Don Quijote which was just across the road. However, we did not like the self check in process. We initially booked 2 rooms for 5 persons (Deluxe Twin Room with extra Side Bed & a Standard Twin). But added another Comfortable Double room when a 6th person joined. Despite we explained that we now had 2 guests to a room, the hotel issued 3 cards to the 1st room & could only issue a card to the last room. Very rigid. There is an ironing room for those who need to press their outfits. It is a tad inconvenient to lug our clothes and hangers & water for the steam iron to do the chore. Overall, I would recommend the hotel esp for families.

È stato fantastico che l'hotel abbia un servizio di autobus a shuttle dalla stazione di Sannoymiya, e il servizio è fantastico. Era facile e facile arrivare all'hotel. Altri servizi erano anche grandi, tuttavia il servizio di lavanderia era meno grande. Non ci sono abbastanza lavastoviglie per la dimensione dell'hotel, e molti ospiti stanno sempre a cuocere per la lavastoviglie, e il capitano della campana non è coerente con il modo in cui gestisce la cucina. A volte c'è un elenco di aspettativa per i clienti di registrarsi, mentre in altri, c'è bisogno di aspettare personalmente la chiave per essere disponibile.