Soggiorno Okura a Kōbe

It was great location and facilities as well as the staffs are amazing! The hotel location is perfect, I will go back again in future. Except that the room we were staying on a second booking it's 19th floor opposite elevator area and at night had some noises, loud bang, continuously and the staff informed us that it was a sound from heater system on the upper floor. The noise was loud enough to woke us up from a deep sleep. Staff on the night shift solved the issue by giving us new room just to sleep, few doors away. It was quite enough for us to fall asleep and walked back to our original room to shower and check out. and then in the morning we checked out, the staff was just making a straight face saying sorry about that. I do understand that the morning staff can't do anything else excavations saying sorry but that wasn't a Japanese service mind action I used to experience. Thank you to clerk. Watanabe for assisting me through the double booking and giving us a request we asked on the first day. Kobe port view was amazing, we loved it so much.