Pezula Nature Retreat

Avoid this hotel at any cost as they steal from you openly and go through your stuff and then management does nothing about it…We were a group of friends and two rooms got stolen..They go through locked bags and steal from them…After complaining nothing is done and it seems this is a casual incident in this hotel and no action is taken at all..We got robbed around $1,000 at the beginning of our trip and the hotel management took No action at all…This is not the first incident in this hotel.

BEAUTIFUL PLACE lovely staff, warm welcome, clean and just idyllic. We ate in the restaurant, the food wasn’t that great for such a lovely place. Breakfast in the morning was a bit all over the place and improvements needed on the layout and general restaurant set up.

Stayed in this property late March 2024. It was a sorry experience. First of all we had booked 3 rooms well in advance. All of us are senior citizens and had requested rooms next to each other. We got 2 rooms close and 3rd room 2 houses away. When I asked why we are separated there was a curt reply “ Room not available “. No remorse no sorry just a curt response. We were having dinner one night and asked for bottled water. We were told the hotel is OUT OF DRINKING WATER !!! Astounding!!! I suggested that we do need water with our food and could I get it from our room and was told that is not allowed!!! Drink sparkling water instead and pay us !!! I would definitely avoid this property for all the above as well as it is far away from downtown although it is a good property

Loved, loved every minute of my stay. Serene & tranquil which is what we were looking for. The spa experience was fabulous & my hubby loved his morning of golf. Room was well appointed & very spacious.

We stay at Pezula often and we never tire of it! Everything is great, the staff, the facilities, the cleanliness, the situation, the restaurant etc. We would highly recommend it as a hotel of choice in Knysna. Thank you for another lovely stay!

Staff trying very hard but there just feels this lack of finesse and responsibility. This place surrounding the Hotel is so beautiful and driving up there is all of this excitement building up only to be let down when entering the hotel. The place still looks exactly the same and definitely needs TLC and some new stuff. The rooms are outdated with nothing new and you can see it needs an overhaul from the decking to the entrance of the room straight to the cushion outside on the porch. The edition of a Hot tub outside is very very nice but there is no privacy the room next doors people in their hot tub is sitting like 5 meter a way from you and the people in the room above next door looks down on you through their window. You have this amazing view of the lagoon from the hot tub but its blocked by a lot of overgrown bush so you see nothing. In the package is a romantic turndown which i thought was for evenings but we received it the afternoon already which means i had to ask could they please clean the hot tub because its filthy and get it ready a certain time for us which was actually also suppose to be included in the package. Again no one takes responsibility. Booked a date and time at the spa only to find out the day of arrival that the spa did not book us nobody knows now what to do. You book a date and time because you plan things if it does not happen on that date and time it disrupts your plans. The way it was handled at spa reception was not good enough for me. Again no one takes responsibility Parking is also something that's not good, you have to park in front at the entrance of hotel now as the basement parking can not be used anymore. We don't all want to park our cars outside in the rain and sun the whole day. Zachery restaurant is very small and a lot of people did not get seated as the reception said its not necessary to book in advance. It is Necessary to book in advance otherwise staff will run around making tables up for you. The menus can be updated for sure its outdated and also the furniture. The fireplace is nice but it smokes back into the hotel which makes it quite unpleasant at times as you only smell excessive smoke. The food at the restaurant was fabulous and a big up for the chef he or she is doing a good job and its definitely worth it to eat in at the hotel rather then to go to town for dinner. This is such an amazing place and we have been here plenty times but it is gradually going down and would be sad if it continues in such a way. This place can be so much more.

Lovely experience here. My family and I were only supposed to stay 1 night on our way back from the garden route but we extended by another night. Service was great my only exception would be food options could be better for the level of hotel this is. There is only 1 restaurant which has too many choices so is a jack of all trades type place. Wine was good though!

Overall great experience. Calm relaxing with very helpful and friendly staff. Kind of sad I did not get to see one baboon, even at night. Would definitely recommend to my family and friends. My birthday was definitely made