Hotel in zona Hexenhorde Simonsmoos, Kniebis

Let me start with the thing that made us leave asap: there was dried up urine all over the toilet seat and floor. I have been travelling a lot and have over 100 hotels only on *********** and probably an other 100 hotels through work and other agencies. And from those 200 hotels this is the fist time I have arrived at an hotel and just walked out and decided to stay in an other hotel. We did arrive at the hotel and the parking is just in front of the hotel, there are no safety measures, there are no gates or fences or lights, so your car is not any safer here than next to the public road. But nevertheless the hotel asks a fee of €10 for parking there. The lobby of the hotel feels like an 80's techno club: dark, black&red painted and decrepit. So after checkin we arrive at our room and put all our suitcases down (didn't felt safe to leave anything in the car) and we sit down at the bed for a moment. At that moment I noticed a black hair next to the pillow. So we take the sheets of the bed and there are multiple hairs all over the sheets. the sheets looked clean at first sight, so I don't know if it were the housekeepers hairs or the previous guest. So we clean the hears from the bed ourselves and I went to the toilet, the toilet cover was down, but the seat of the toilet was full of yellowish dried-up urine. Not just a few drops that somebody could have missed cleaning, but at least 20% of the seat was covered. This made me almost puke and I did notice that the ground was covered as well. I went to the reception, but they clearly don't like to deal with complaints, because they wouldn't help us. When I felt that the discussion was going nowhere and the receptionist was getting angry we just left and tried to contact the hotel via ***********. I've had a great experience with the customer care center of ***********, but unfortunately even they never got any response from the hotel. to the point that they even gave me the direct contact information of the hotel. I'm not a difficult person, mistakes can be made and everybody deserves a second chance, so the thing that bothered me the most was just that there never came any response or excuses from the hotel. Not to me or to their partner, ***********. there are plenty beautiful places and hotel in the Black Forest, enjoy your time there, just go in a large circle around this hotel.

Gezellig goed verzorgd kleinschalig hotel. Perfecte tussenstop in het prachtige Zwarte Woud als je onderweg naar Italië / Oostenrijk/ Zwitserland bent. Prima verblijf, mooi groot familie appartement met voldoende slaapruimte voor 4 volwassenen. Wat je niet ziet op de foto’s is dat achter de banken in de woonkamer nog twee slaapbanken zitten waar je prima op kunt slapen. Het boeken van een t****e kamer is niet nodig voor een overnachting. Wat wel heel erg fantastisch was was het ontbijt. Zeer goed verzorgd. De host maakte vers gebakken eieren / roerbak ei met spek. Zoet, hartig, verse broodjes. Top! En onze Mechelse herder was ook welkom!!

L'hotel è situato al bordo del villaggio. Da la strada principale si deve girare a destra (o, se si arriva dalla città a sinistra), in una strada morta. Qui si può parcheggiare l'auto, o se si passa un po' più a sinistra su un parcheggio. È possibile parcheggiare anche, a pagamento, nel parcheggio. Abbiamo ricevuto amichevole alla reception. La nostra camera (106) era (ancora) nella parte antica. Puoi raggiungere sia all'interno che all'esterno. Avevamo una camera spaziale con un armadio, un ufficio, un sedile, un letto matrimoniale, un letto supplementare, una terrazza (con sedile) e una camera da bagno spaziosa con toilette, doccia e lavastoviglie. C'erano anche camere con balcone (con una bella vista sul bosco nero). Quando si è camminato all'interno alla reception, si è passato attraverso il bagno interno e la parte della sauna. Questo sembra tutto pulito e curato. La piscina è dotata di sedie a letto e di una camera da letto per signori e signore e due docce. Il ristorante è anche piacevole (ci ha fatto pensare all'Austria, a causa del legno). La cena era anche deliziosa e sembrava curata. La colazione è costituita da un buffet (ampio) ed è anche situato nel ristorante dell'hotel. Il personale è molto amichevole e fanno tutti il loro meglio per rendere il soggiorno più piacevole possibile. Intorno si può camminare bene e / o visitare uno dei villaggi.